Internal Sales Supervisor - Engineering & Manufacturing

Consulo First Ltd; Dukinfield; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Consulo First Ltd in the United Kingdom is seeking an experienced Internal Sales / Technical Sales professional to take greater responsibility in a busy, customer-focused environment. You don’t need product-specific experience; you should understand customer requirements and support a team delivering excellent commercial service.

The role covers supporting day-to-day internal sales, guiding team members, handling enquiries, quotations, pricing, orders and follow-up, and collaborating with Sales,

Qualifications

• Experience in internal/technical sales or sales support within engineering/manufacturing.
• Experience handling quotations, enquiries and sales orders.
• Ability to understand customer requirements and support a team to deliver excellent commercial service.

Responsibilities

• Support the day-to-day operation of the Internal Sales function, ensuring enquiries, quotations and orders are handled efficiently.
• Provide guidance to Internal Sales team while maintaining involvement with customers and commercial activity.
• Handle customer enquiries, quotations, pricing, order processing and follow-up.
• Develop relationships with existing customers and identify opportunities to increase sales and account penetration.
• Collaborate with Sales, Technical, Manufacturing, Operations, Supply Chain and Finance to meet customer requirements.
• Assist customers with product and application enquiries, working with technical colleagues as needed.
• Maintain high standards of customer service, response times, CRM/ERP accuracy and follow-up.
• Support continuous improvement across internal sales processes and customer experience.

Skills

Internal Sales

Sales Support

Customer Service

Account Management

Communication

B2B Sales

Tools

ERP systems

CRM systems

SAP

Job description

An excellent opportunity has arisen to join a well-established international manufacturing business supplying engineered products and solutions into a diverse range of industrial, manufacturing, processing and material-handling applications.

We are looking for an experienced Internal Sales / Technical Sales professional who is ready to take greater responsibility within a busy customer-focused sales environment.

This would particularly suit somebody who has built strong experience within Internal Sales, Sales Support, Customer Service, Technical Sales or Sales Administration and is now looking for the opportunity to progress into a supervisory position.

You do not need previous experience of our specific products. More important is your ability to understand customer requirements, work within a technical or manufacturing environment and support a team in delivering an excellent commercial service.

The Role

• Support the day-to-day operation of the Internal Sales function, helping ensure enquiries, quotations and orders are handled efficiently.
• Provide support and guidance to members of the Internal Sales team while maintaining your own involvement with customers and commercial activity.
• Handle customer enquiries, quotations, pricing, order processing and quotation follow-up.
• Develop relationships with existing customers while identifying opportunities to increase sales and account penetration.
• Work closely with Sales, Technical, Manufacturing, Operations, Supply Chain and Finance to ensure customer requirements are delivered.
• Assist customers with product and application enquiries, working with technical colleagues where required.
• Help maintain high standards of customer service, response times, CRM/ERP accuracy and commercial follow-up.
• Support continuous improvement across internal sales processes and customer experience.

What We're Looking For

• Previous experience within Internal Sales, Technical Sales, Sales Support, Customer Service, Sales Administration or Account Management.
• Experience within an engineering, manufacturing, industrial, mechanical, automation, process, material-handling or technical distribution environment would be highly advantageous.
• Strong experience handling quotations, customer enquiries and sales orders.
• Confident dealing directly with B2B customers by telephone and email.
• Some experience supporting, mentoring, training or guiding colleagues would be advantageous - you do not necessarily need to already hold a Supervisor title.
• Commercially aware with the ability to recognise upselling, cross-selling and account-development opportunities.
• Experience using ERP, CRM or order-processing systems; SAP experience would be advantageous.
• Strong organisation, communication and attention to detail.
• Technically curious and comfortable learning engineered products and applications.

Why Apply?

This is an excellent opportunity for an experienced Internal Sales professional who feels ready for the next step in their career.

You'll join an established international manufacturer, gain exposure to technically engineered products and applications and have the opportunity to develop your experience across sales, customer development, technical support and team supervision