Internal Sales - Clothing and Workwear

MacGregor Industrial Supplies; Inverness; On-site; GBP 19,000 - 23,000; Full time

Job summary

MacGregor Industrial Supplies in Inverness is seeking a welcoming, customer-focused internal sales assistant to help customers select clothing, workwear and PPE for their business.

You’ll handle enquiries, prepare quotations, and process orders while building relationships with new and existing customers. Product training will be provided to support your success.

Qualifications

• Experience in customer-facing sales or service roles.
• Ability to understand customer needs and advise accordingly.
• Proactive in following up opportunities and quotations.

Responsibilities

• Respond to enquiries by phone, email, and in person.
• Provide advice on clothing, workwear and related products.
• Prepare quotations and follow through to order.
• Process customer orders accurately and efficiently.
• Proactively follow up quotations and sales opportunities.
• Build relationships with existing customers and identify upsell opportunities.
• Coordinate with branding/embroidery for personalised orders.
• Liaise with suppliers regarding pricing and availability.
• Keep customers updated on order status and timelines.
• Support the wider sales team and contribute to targets.

Skills

Customer service

Sales experience

Communication skills

Organised

Computer literacy

Job description

We are looking for an enthusiastic and customer-focused individual to join our Clothing & Workwear team at MacGregor Industrial Supplies.

This is a varied internal sales role where you’ll work directly with customers, helping them find the right clothing, workwear and PPE solutions for their business. You’ll handle enquiries, prepare quotations, process orders and build strong relationships with both new and existing customers.

You don’t need to know everything about workwear from day one. We’re looking for someone with a positive attitude, strong customer service skills and the confidence to talk to customers and identify what they need.

What you'll be doing

• Responding to customer enquiries by phone, email and in person
• Providing advice on clothing, workwear and related products
• Preparing quotations and following them through to order
• Processing customer orders accurately and efficiently
• Proactively following up quotations and sales opportunities
• Building strong relationships with existing customers
• Identifying opportunities to increase sales and introduce customers to our wider product range
• Working closely with our Branding and Embroidery team on personalised workwear orders
• Liaising with suppliers regarding products, pricing and availability
• Keeping customers updated on their orders
• Supporting the wider sales team and contributing towards departmental sales and margin targets
• Ensuring customers receive a consistently high standard of service

What we're looking for

We’d like to hear from you if you:

• Enjoy working with customers and building relationships
• Have previous sales, retail or customer service experience
• Are confident communicating by telephone, email and face-to-face
• Are organised and comfortable managing several customer enquiries at once
• Are comfortable using computer systems
• Have a proactive approach and are willing to follow up opportunities rather than simply wait for orders
• Enjoy working as part of a team

Previous experience within clothing, workwear, PPE or industrial supplies would be an advantage, but it isn't essential as product training will be provided.

Why join MacGregor Industrial Supplies?

You’ll be joining an established Highland business with a diverse customer base and opportunities to develop your product knowledge and sales experience.

We want people who share our values:

Do the Right Thing | Customer 1st | Be the Best | Community Spirit | Future Focus

If you're enthusiastic, commercially minded and enjoy helping customers, we'd love to hear from you.