Multi Skilled Retail Assistant

MacGregor Industrial Supplies Ltd; Inverness; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Cycle to Work scheme

EAP – 24/7 support

Job summary

MacGregor Industrial Supplies Ltd. is expanding its retail team and seeks friendly, customer-focused people for a hands-on showroom role. This busy team values initiative and reliability, with opportunities to learn and grow in a supportive environment.

You will work across showroom duties, assist customers, maintain displays and help the team deliver an excellent shopping experience. The role offers a Monday–Friday pattern with Saturdays on rota and employee discounts.

Qualifications

• Experience in customer-facing roles is essential.
• Good literacy and numeracy skills are required.
• Ability to work independently and make sound decisions.

Responsibilities

• Serving customers at the counter, processing sales and handling enquiries.
• Delivering a welcoming, professional and helpful customer experience.
• Replenishing, rotating and merchandising showroom stock.
• Keeping displays clean, safe, clearly priced and seasonal.
• Supporting customers to locate products in the showroom and warehouse.
• Creating pick-lists and maintaining excellent shop-keeping standards.
• Actioning price changes and checking stock locations.
• Arranging pre-delivery inspections (PDI) where required.
• Supporting other counters and stepping in wherever needed.
• Helping maintain showroom security and standards.

Skills

Customer service

Communication skills

Attention to detail

Numeracy

Independent worker

Tools

Point-of-sale systems

Job description

We’re expanding our retail team at MacGregor Industrial Supplies and are looking for driven, customer-focused people to join us in a hands-on, multiskilled showroom role.

As our business continues to grow, we’re investing in our people and our customer experience. This is a great opportunity to join a busy, supportive team where no two days are the same and everyone plays a part in our success.

The role

This is a varied, active role combining customer service at the counter with maintaining a well-presented, fully stocked showroom. You’ll be trusted to take ownership, support your teammates and deliver a consistently high standard.

You’ll be involved in:

• Serving customers at the counter, processing sales and handling enquiries
• Delivering a welcoming, professional and helpful customer experience
• Replenishing, rotating and merchandising showroom stock
• Keeping displays clean, safe, clearly priced and seasonal
• Supporting customers to locate products in the showroom and warehouse
• Creating pick-lists and maintaining excellent shop-keeping standards
• Actioning price changes and checking stock locations
• Arranging pre-delivery inspections (PDI) where required
• Supporting other counters and stepping in wherever needed
• Helping maintain showroom security and standards

What we’re looking for

We’re keen to hear from people who bring energy, pride and a positive attitude, with:

• Confidence communicating with customers and colleagues
• Good literacy and numeracy skills
• A strong eye for detail and presentation
• The ability to work independently and make sound decisions
• A flexible, can-do approach and willingness to learn
• Comfort using systems and understanding the importance of accuracy

Our values matter

We’re looking for people who naturally align with how we work:

• Customer First – you genuinely want to help
• Be the Best – you care about quality and standards
• Do the Right Thing – you’re dependable and accountable
• Community Spirit – you’re a team player
• Future Focus – you’re open to learning and development

What’s in it for you

• Monday to Friday working (Saturdays on rota)
• Employee discount
• Cycle to Work scheme
• Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice

You’ll be joining at a time of growth and investment, with opportunities to broaden your skills, build retail experience and be part of a business that values its people as much as its customers.

If you’re reliable, enthusiastic and ready to get stuck in, we’d love to hear from you.

At MacGregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!