Internal Sales Assistant

Total Plumbing; Pontarddulais; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal

Employee Care Helpline

digital GP

staff discount scheme

Death in Service benefit

formal training and career progression

Job summary

Total Plumbing in Pontarddulais is seeking an Internal Sales Assistant to support the Branch Manager in sales, stock control, and customer service. The role is hands-on, with responsibilities across sales, stock handling, and helping grow the customer base.

You will provide quotations, build relationships with customers and suppliers, manage stock levels, and contribute to the branch's financial performance.

Qualifications

• Strong communication skills and the ability to build rapport with customers.
• Organised, reliable, and committed to delivering results.
• A team player who can also work independently.
• Commercial awareness and a proactive attitude toward identifying sales opportunities.

Responsibilities

• Support the Branch Manager in achieving branch sales targets and maximising margins.
• Provide customers with quotations, product advice, and a high level of service.
• Identify opportunities with new and existing customers to grow business.
• Manage and maintain stock levels, ensuring core products are available and displayed effectively.
• Coordinate stock takes and ensures goods-in procedures are followed correctly.
• Build strong relationships with customers and suppliers, resolving any issues swiftly.
• Stay commercially aware of local market trends and competitor activity.
• Support cash collection, debt control, and contribute to financial performance goals.

Skills

Communication skills

Customer service

Organised

Team player

Job description

Location: Pontarddulais, Swansea, United Kingdom, SA4 8SG

As an Internal Sales Assistant, you'll play a key role in supporting the Branch Manager to ensure the efficient, profitable, and customer-focused running of the branch. This is a hands-on role where you'll be involved in sales, stock control, customer service, and helping grow our customer base.

What You’ll Do

• Support the Branch Manager in achieving branch sales targets and maximising margins.
• Provide customers with quotations, product advice, and a high level of service.
• Identify opportunities with new and existing customers to grow business.
• Manage and maintain stock levels, ensuring core products are available and displayed effectively.
• Coordinate stock takes and ensures goods-in procedures are followed correctly.
• Build strong relationships with customers and suppliers, resolving any issues swiftly.
• Stay commercially aware of local market trends and competitor activity.
• Support cash collection, debt control, and contribute to financial performance goals.

What We’re Looking For

• Previous experience in a similar sales or customer service role (ideally within a builder’s merchants or trade environment).
• Strong communication skills and the ability to build rapport with customers.
• Organised, reliable, and committed to delivering results.
• A team player who can also work independently.
• Commercial awareness and a proactive attitude toward identifying sales opportunities.

What We Offer

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: Depending on experience

Permanent - Full-time

Closing date: 29/10/2026

Job reference: ZR1687831PonISA