Assistant Branch Manager

Total Plumbing; Haverfordwest; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Profit Share Bonus Scheme

Online discount portal

Employee Care Helpline

Digital GP

Staff discount scheme

Death in Service benefit

Formal training and career progression

Job summary

Total Plumbing in Haverfordwest is seeking a proactive Assistant Branch Manager to support the Branch Manager across operations, sales, customer service and compliance.

You will lead a team, drive improvements, build strong relationships with customers and suppliers, and contribute to profitability while ensuring health and safety standards. Hours are around 40.75 per week with specific shifts, salary from £28,500, and a permanent full-time contract.

Qualifications

• Experience in a trade, retail or distribution environment preferred.
• Strong leadership qualities and the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable and solution focused.
• Willingness to take initiative and step up when needed.

Responsibilities

• Support and deputise for the Branch Manager in day-to-day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

Skills

Leadership

Customer service

Sales

Communication

Team leadership

Health & safety

Job description

Location: Haverfordwest

We’re on the lookout for a proactive and driven Assistant Branch Manager to join our team and play a key role in the smooth and successful running of our branch.

Working closely with the Branch Manager, you’ll provide vital support across all operational areas of the business—from sales and customer service to finance, team leadership, and compliance. This is a hands‑on, varied role where you’ll have the chance to make a real impact on performance, customer relationships, and commercial outcomes.

What You’ll Be Doing

• Supporting and deputising for the Branch Manager in day-to-day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

What We’re Looking For

• Experience in a trade, retail or distribution environment is preferred.
• Strong leadership qualities and the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable, and solution focused.
• Willingness to take initiative and step up when needed.

Why join us?

This is a fantastic opportunity to take the next step in your career and gain valuable management experience. You'll be joining a supportive team and a business that values growth, development, and success.

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: From £28,500.00

Assistant Branch Manager

Haverfordwest, Pembrokeshire, United Kingdom

SA61 2PQ

Depending on experience

Permanent - Full-time

Closing date: 28/10/2026