Internal Sales Administrator

Fairoak Talent Solutions Ltd; Birmingham; On-site; GBP 30,000 - 33,000; Full time

Job summary

Fairoak Talent Solutions Ltd is recruiting an Internal Sales Administrator on behalf of an established engineering business specialising in machinery and equipment for the food processing industry. You will join a supportive team in a varied role combining service coordination, internal sales administration and customer support.

The successful candidate will coordinate field service engineers, handle customer enquiries and support day-to-day operations.

Qualifications

• Experience in sales administration or service coordination.
• Strong organisational and scheduling abilities.
• Good communication and customer-focused approach.

Responsibilities

• Coordinate engineer schedules, service visits and customer appointments.
• Manage the service calendar, ensuring efficient planning and communication.
• Act as a key point of contact for customer service enquiries and updates.
• Prepare and process customer quotations, sales orders and associated documentation.
• Support the administration of machinery, spare parts and consumables orders.
• Liaise with internal departments regarding stock availability, order progress and deliveries.
• Maintain accurate customer records, service contracts and CRM information.
• Assist with invoicing, customer statements and general administration.
• Prepare relevant documentation for engineer visits, including health and safety paperwork.

Skills

Sales administration

Service coordination

Customer service

IT skills

Microsoft Office

CRM software

Tools

CRM system

Microsoft Office

Job description

Internal Sales Administrator

£30,000 - £33,000

12 month contract

Kings Norton, Birmingham

We are recruiting an Internal Sales Administrator on behalf of an established engineering business specialising in machinery and equipment for the food processing industry.

This is an excellent opportunity for an organised, proactive and customer-focused individual to join a supportive team in a varied role combining service coordination, internal sales administration and customer support.

The successful candidate will play a key role in coordinating field service engineers, managing customer enquiries and ensuring the smooth running of day-to-day operations.

Key Responsibilities

• Coordinate engineer schedules, service visits and customer appointments.
• Manage the service calendar, ensuring efficient planning and communication.
• Act as a key point of contact for customer service enquiries and updates.
• Prepare and process customer quotations, sales orders and associated documentation.
• Support the administration of machinery, spare parts and consumables orders.
• Liaise with internal departments regarding stock availability, order progress and deliveries.
• Maintain accurate customer records, service contracts and CRM information.
• Assist with invoicing, customer statements and general administration.
• Prepare relevant documentation for engineer visits, including health and safety paperwork.

About You

We are looking for someone who is organised, adaptable and confident managing multiple priorities in a busy environment.

Ideally, you will have:

• Experience in sales administration, service coordination, customer service or a similar role.
• Strong organisational and scheduling skills.
• Excellent communication skills and a customer-focused approach.
• Good IT skills, including Microsoft Office.
• Excellent attention to detail and the ability to work independently.
• A proactive, flexible attitude with the ability to learn quickly.

Previous experience within an engineering, manufacturing or technical environment would be advantageous, although not essential.

Start date ASAP