Internal Sales Engineer

Ashby Finance; Warwick; On-site; GBP 28,000 - 42,000; Full time

Job summary

Ashby Finance Ltd in Warwick seeks an Internal Sales Engineer to handle customer enquiries, quotations and order processing in a technical industrial environment. You will discuss applications, support product selection and identify upsell opportunities with customers by phone and email.

This role suits someone with sales or customer service experience and a strong interest in engineering, machinery or industrial components, beneficial for working with ERP/CRM systems.

Qualifications

• This role requires previous experience in sales, customer service, internal sales or sales administration.
• Comfort discussing technical products, components or applications with customers.
• Interest in engineering, machinery, automation or industrial components is highly beneficial.
• Proficient in Microsoft Outlook, Word and Excel.
• Experience with ERP or CRM systems is advantageous.

Responsibilities

• Process customer enquiries and support the technical selection of suitable products.
• Prepare accurate quotations, including price, delivery and product information.
• Process sales orders and support weekly OEM delivery schedules.
• Provide strong customer service through telephone, email and general sales support.
• Follow up with customers to discuss enquiries, identify requirements and upsell relevant components or solutions.
• Discuss customer applications and technical issues in a clear and confident manner.
• Order goods from suppliers and coordinate delivery to meet agreed customer deadlines.
• Support occasional outbound sales activity.
• Work closely with internal teams to ensure customers receive accurate and timely support.
• Organise and prioritise daily workload, working with minimal supervision where required.

Skills

Sales experience

Customer service

Quotation handling

Order processing

Technical discussions

MS Office

ERP/CRM familiarity

Tools

ERP systems

CRM systems

Job description

Location: Warwick
Contract: Permanent
Hours: Mon-Thurs
08:30 to 17:15 with 30 mins for lunch
Friday
08:30 to 15:45 with 30 mins for lunch

Role Summary

We are recruiting for an Internal Sales Engineer to support customer enquiries, sales administration, quotations and order processing within a technical industrial environment. This is a customer-focused internal sales role suited to someone who is organised, commercially aware and confident speaking with customers over the phone. The role will involve discussing technical applications, supporting product selection and identifying opportunities to upsell suitable components or related products. The Internal Sales Engineer role would suit someone with previous sales, customer service or sales administration experience, ideally with a strong interest in engineering, machinery, automation or industrial components.

Role & Responsibilities

• Process customer enquiries and support the technical selection of suitable products.
• Prepare accurate quotations, including price, delivery and product information.
• Process sales orders and support weekly OEM delivery schedules.
• Provide strong customer service through telephone, email and general sales support.
• Follow up with customers to discuss enquiries, identify requirements and upsell relevant components or solutions.
• Discuss customer applications and technical issues in a clear and confident manner.
• Order goods from suppliers and coordinate delivery to meet agreed customer deadlines.
• Support occasional outbound sales activity.
• Work closely with internal teams to ensure customers receive accurate and timely support.
• Organise and prioritise daily workload, working with minimal supervision where required.

Key Skills & Experience

• Previous experience in sales, customer service, internal sales or sales administration.
• Comfortable handling customer enquiries, quotations, order processing and follow-up calls.
• Able to discuss technical products, components or applications with customers.
• A Strong interest in engineering, machinery, automation, mechanical products or industrial components would be highly beneficial.
• Confident using Microsoft Outlook, Word and Excel.
• Experience with ERP, CRM or order processing systems would be advantageous.

Candidate Profile

This Internal Sales Engineer role will suit someone who enjoys speaking with customers, solving problems and providing a high level of sales support. This is an excellent opportunity for an Internal Sales Engineer looking to develop within a specialist industrial sales environment.