Internal Sales Rep

Pertemps North West and North Wales; Chester; Hybrid; GBP 22,100 - 33,800; Full time

Benefits offered by this job

Bonus Scheme

Hybrid working from Chester

Job summary

Pertemps North West and North Wales is seeking an Internal Sales Representative in Chester with hybrid working options. You will manage a UK customer portfolio, generate new business, and provide exceptional service while supporting the sales process with external colleagues.

The role offers a £26,000 annual salary plus a bonus scheme for achieving targets. It is a full-time position requiring 35 hours per week with a Friday half-day finish, based from the Chester office.

Qualifications

• Minimum 1 year experience in customer service or internal sales.
• Excellent communication and relationship-building skills.
• Proactive, motivated with a sales focus.
• Strong organisation and multi-tasking abilities.
• Good IT skills: Teams, Excel, Word, Outlook.
• Ability to work independently within a team.

Responsibilities

• Manage and develop a portfolio of customers across the UK.
• Generate new business through outbound calls and follow-up.
• Build relationships with customers and provide exceptional service.
• Prepare quotations in line with pricing guidelines.
• Collaborate with external sales team to ensure a seamless experience.
• Identify opportunities to increase sales across product range.
• Meet sales targets and contribute to margin objectives.
• Support order processing during busy periods.
• Maintain accurate customer records and update systems.

Skills

Internal Sales

Customer Service

Communication

Organisational Skills

Microsoft Teams

Tools

Microsoft Teams

Excel

Word

Outlook

Job description

Internal Sales Representative

Location: Chester (Hybrid Working Available)

Salary: £26,000 per annum + Bonus Scheme

Hours: Full-Time, 35 hours per week (including a half-day finish on Fridays)

About the Role

We are recruiting on behalf of our client for an enthusiastic and customer-focused Internal Sales Representative to join a well-established business within the building products industry.

This is an excellent opportunity for someone with previous internal sales or customer service experience who enjoys building long-term relationships, generating new business and delivering exceptional customer service.

Working as part of a collaborative commercial team, you will manage your own customer portfolio, identify new business opportunities and support customers throughout the sales process while working closely with external sales colleagues.

Key Responsibilities

• Manage and develop a portfolio of customers across the UK.
• Generate new business through proactive outbound sales calls and follow-up activity.
• Build strong relationships with existing and prospective customers.
• Prepare and issue quotations in line with pricing guidelines.
• Work closely with the external sales team to deliver a seamless customer experience.
• Identify opportunities to increase sales across the full product range.
• Meet agreed sales targets, customer growth objectives and margin expectations.
• Deliver a professional, knowledgeable and personalised service to every customer.
• Support the order processing function during busy periods when required.

Sales Administration

• Handle customer enquiries via telephone and email in a professional and timely manner.
• Process orders accurately and keep customers updated throughout the order process.
• Liaise with internal departments to ensure orders, deliveries and customer requirements are met.
• Resolve customer queries efficiently, escalating issues where appropriate.
• Maintain accurate customer records and update internal systems.
• Support colleagues and contribute to a positive team environment.
• Develop knowledge across the wider team to provide cover where required.

Key Performance Indicators

• Achievement of sales volume and profit margin targets.
• Growth of existing customer accounts.
• Development of new customer relationships.
• Increase in sales across the wider product range.
• Timely turnaround of customer quotations.
• Delivery of excellent customer service standards.

Skills & Experience Essential

• Previous experience within an Internal Sales, Sales Support or Customer Service role.
• Excellent communication and relationship-building skills.
• A proactive and motivated approach to sales and customer service.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Teams, Excel, Word and Outlook.
• Ability to work independently while contributing to a team environment.

Desirable

• Experience within the construction, building materials or builders' merchant sector.
• Knowledge of ERP systems such as AS400.
• Understanding of UK geography and customer territories.
• Knowledge of builders' merchants, buying groups and national distributors.

Experience Required

• Minimum of one year's experience within a customer service or internal sales environment.
• Proven ability to develop strong working relationships with customers and colleagues.
• Experience using initiative to improve customer service and sales performance.

What's on Offer

• Salary of £26,000 per annum.
• Attractive bonus scheme.
• Hybrid working based from the Chester office.
• Full-time position working 35 hours per week.
• Early finish every Friday.
• Ongoing training and development opportunities.
• Friendly and supportive team environment.
• Opportunity to build a long-term career within a successful and growing business