Internal Sales Executive

Nelson Permanent Placements; West Midlands; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Company bonus scheme

West Bromwich base

25 days holiday + bank holidays

Job summary

Nelson Permanent Placements is recruiting an Internal Sales Executive for a well-established, global manufacturer of electrical, mechanical and safety infrastructure solutions. You will support the sales team from their West Bromwich office, processing orders, handling enquiries and issuing quotations.

The role requires strong communication, organisation and customer service skills, with experience in CRM systems and MS Office.

Qualifications

• Previous experience in Internal Sales, Sales Support, Customer Service or Account Management.
• Strong communication and relationship-building skills.
• Professional and confident telephone manner.
• Competent with Word and Excel.
• Experience using CRM systems (Salesforce, InforX or similar).
• Highly organised with ability to prioritise workloads.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to go the extra mile for customers.
• Strong administration skills and attention to detail.

Responsibilities

• Process customer orders using internal systems.
• Progress orders to dispatch and monitor delivery schedules.
• Respond to stock, pricing and product enquiries.
• Provide first-line technical support where possible.
• Produce and issue customer quotations.
• Maintain regular communication with customers, transport providers and external sales teams.
• Conduct outbound calls to promote products and support campaigns.
• Support account administration including debit/credit queries.
• Organise transport for non-standard deliveries.
• Coordinate with manufacturing, assembly and delivery teams.
• Provide admin support to the wider sales team.
• Maintain accurate records of customer interactions.

Skills

Communication

Customer service

Organisational skills

Telephone etiquette

Teamwork

Tools

Salesforce

InforX

CRM systems

Word

Excel

Job description

Nelson Permanent Placements are working with our client recruiting for an Internal Sales Executive.

This is an excellent opportunity to join a well-established and globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Due to continued growth, they are seeking a motivated and customer-focused Internal Sales Executive to support their sales team from their West Bromwich office.

The successful candidate will be responsible for processing customer orders, managing enquiries, providing quotations and building strong customer relationships. This role would suit an organised individual with excellent communication skills who enjoys delivering exceptional customer service in a fast-paced environment.

Key Responsibilities of an Internal Sales Executive:

• Process customer orders accurately and efficiently using internal systems.
• Progress orders through to dispatch and monitor delivery schedules.
• Respond to customer enquiries relating to stock availability, pricing and product information.
• Provide first-line technical support where possible.
• Produce and issue customer quotations.
• Maintain regular communication with customers, transport providers and external sales teams.
• Conduct outbound sales calls to promote products, re-engage inactive accounts and support sales campaigns.
• Support account administration, including debit and credit queries.
• Organise transport for non-standard deliveries.
• Liaise with internal departments regarding manufacturing, assembly and delivery issues.
• Provide administrative support to the wider sales team as required.
• Maintain accurate records of customer interactions and activity.

To be considered for this role as an Internal Sales Executive you will:

• Have previous experience within an Internal Sales, Sales Support, Customer Service or Account Management position.
• Possess strong communication and relationship-building skills.
• Have a professional and confident telephone manner.
• Be competent using Microsoft Word and Excel.
• Have experience using CRM systems (Salesforce, InforX or similar would be advantageous).
• Be highly organised with the ability to prioritise workloads effectively.
• Be able to work independently and as part of a team.
• Demonstrate a proactive attitude and willingness to go the extra mile for customers.
• Have strong administration skills and attention to detail.

Benefits of an Internal Sales Executive:

• Competitive salary of up to £29,000 per annum plus company bonus scheme.
• Based in West Bromwich.
• Monday to Thursday 8:30am 4:30pm and Friday 8:30am 4:00pm.
• 25 days annual leave plus bank holidays plus Christmas festive shutdown.
• Company-wide bonus scheme.
• Company pension scheme.
• Life assurance (4x salary), Cash health plan, Employee Assistance Programme including 24/7 virtual GP access.
• Discounted gym membership.
• Enhanced family-friendly policies.
• Training and development opportunities.
• Service and recognition awards.
• Free annual flu vaccination vouchers and cycle to work scheme.

Please note: Potential candidates who do not have the right to work in the United Kingdom should not apply as your details will not be processed.