Internal Sales

Options Resourcing Ltd; Birmingham; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Company pension

Free on-site parking

20 days annual leave + 3 days for Xmas

Job summary

Options Resourcing Ltd is assisting an established specialist supplier to the engineering, construction and trade sectors in Birmingham to recruit an Internal Salesperson. You will handle customer enquiries from initial contact to quotation and order, building lasting relationships and driving sales.

The role involves responding to calls and emails, preparing quotations, promoting products and supporting trade counter activity, with a structured, customer-focused approach and collaboration with

Qualifications

• Experience in internal sales or sales administration in a customer-focused environment.
• Experience within engineering, construction or trade sectors is advantageous.
• Knowledge of fasteners/fixings is a plus but not essential.

Responsibilities

• Handle incoming telephone calls and email sales enquiries.
• Prepare quotations and process orders.
• Provide customers with product advice and practical solutions.
• Follow up quotations and maximise sales opportunities.
• Build and maintain strong customer relationships.
• Manage and develop larger customer accounts.
• Promote new products and special offers.
• Support occasional trade counter sales and work with the team to deliver great service.

Skills

Customer service

Sales administration

Communication skills

Product knowledge

Job description

Internal Sales

Our client is an established specialist supplier to the engineering, construction and trade sectors, based in Birmingham. Due to continued growth, they are looking to recruit an experienced Internal Salesperson to join their team.

Benefits:

• £29,000 - £30,000 salary, depending on experience
• Monday to Friday, 8:00am - 5:00pm
• Paid Saturday overtime on a rota basis - Trade Counter
• Company pension scheme following successful 6-month probationary period
• 20 days annual leave + 3 additional days reserved for Christmas
• Free on-site parking
• Birmingham location, approximately 1.5 miles from the city centre
• Located outside the Clean Air Zone
• Long-term opportunity with an established and growing business

The Role

You will be responsible for handling customer enquiries and supporting customers from initial enquiry through to quotation and order.

• Handling incoming telephone calls and email sales enquiries
• Preparing quotations and processing orders
• Providing customers with product advice and practical solutions
• Following up quotations and maximising sales opportunities
• Building and maintaining strong customer relationships
• Managing and developing larger customer accounts
• Promoting new products and special offers
• Supporting occasional trade counter sales
• Working closely with the wider team to deliver excellent customer service

Skills/Experience required:

The ideal candidate will have previous experience in internal sales or sales administration in a customer-focused environment, ideally within an engineering, construction or trade-related sector. Experience within the fastener/fixings industry would be advantageous, but is not essential.

Candidates with experience in related industries such as:

• Engineers Merchants
• Builders Merchants
• Hand Tools
• Industrial Supplies
• Hardware
• DIY / Trade Retail

You will be confident speaking with customers, commercially aware and able to understand their requirements and recommend suitable solutions. A genuine interest in technical or trade products would be highly beneficial.