Internal Communications Officer

TDS; Hemel Hempstead; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

33 days holiday

BUPA healthcare

Wellbeing plan

Pension

Job summary

The Dispute Service (TDS) seeks an experienced Internal Communications Officer to join our team. This role focuses on creating engaging content, building relationships across the organisation and helping colleagues feel connected to our purpose, strategy and achievements.

Working closely with our CEO, Executive Team and leaders across the business, you will deliver clear, engaging and timely communications to more than 230 colleagues across the TDS Group.

Qualifications

• Two years' experience in internal communications, corporate communications, PR, marketing or related field.
• Excellent writing, editing and proofreading skills.
• Experience creating engaging content across multiple channels.
• Strong stakeholder management with senior leaders.
• Strong planning and project management capabilities.

Responsibilities

• Develop and deliver engaging internal communication plans and campaigns.
• Manage and maintain the organisation's internal communications calendar.
• Create and publish content across newsletters, intranet, email bulletins, presentations and office communications.
• Support senior leaders with communication planning and messaging.
• Translate complex information into clear, accessible communications.
• Coordinate company-wide town halls and colleague engagement activities.
• Use feedback and engagement data to continuously improve communications.
• Support PR activity, media materials, events and social campaigns as required.

Skills

Engaging content creation

Writing

Editing

Stakeholder management

Planning

Tools

Internal communications calendars

Job description

The Dispute Service (TDS) is looking for an experienced and enthusiastic Internal Communications Officer to join our team.

This is an exciting opportunity for a communications professional who enjoys creating engaging content, building strong relationships across an organisation and helping colleagues feel connected to the company's purpose, strategy and achievements.

Working closely with our CEO, Executive Team and leaders across the business, you will play a key role in delivering clear, engaging and timely communications to more than 230 colleagues across the TDS Group.

Hemel Hempstead (with occasional travel to other UK offices)

Hybrid Working: 2 days per week in the office, 3 days from home

Full-time, Permanent

Salary: £38,000 per annum

About us

Established in 2003, TDS operates tenancy deposit protection schemes across England, Wales, Scotland and Northern Ireland, alongside providing dispute resolution services. We also launched the New Homes Ombudsman Service in 2022.

We are a collaborative and forward-thinking organisation with our colleagues and customers at the heart of everything we do.

Some of the key responsibilities include:

• Develop and deliver engaging internal communication plans and campaigns.
• Manage and maintain the organisation's internal communications calendar.
• Create and publish content across newsletters, intranet articles, email bulletins, presentations and office communications.
• Support senior leaders with communication planning and messaging.
• Translate complex information into clear, accessible and engaging communications.
• Coordinate company-wide town halls and colleague engagement activities.
• Use feedback and engagement data to continuously improve communications.
• Support PR activity, media materials, events and social media campaigns where required.

To be considered for this opportunity you must:

• Have at least two years' experience in internal communications, corporate communications, PR, marketing, journalism or a related field.
• Showcase excellent writing, editing and proofreading skills.
• Be able to demonstrate experience creating engaging content across multiple communication channels.
• Have strong stakeholder management skills and confidence working with senior leaders.
• Have strong planning and project management capabilities.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.