Communications Specialist

Department for Work and Pensions (DWP); Leeds; Hybrid; GBP 41,892 - 51,201; Full time

Benefits offered by this job

Flexible working hours

Generous leave package

Family-friendly policies

Professional development opportunities

Interest-free loans for public transport or bikes

Job summary

A government agency is seeking a Digital Engagement Manager to shape communication strategies and drive engagement. You will collaborate with various stakeholders, manage communication platforms, and lead campaigns that resonate with diverse audiences. The position offers a competitive salary of up to £46,547, a generous civil service pension, and a flexible working environment including hybrid home working. Additional benefits include family-friendly policies, professional development opportunities, and a comprehensive leave package.

Qualifications

• Experience of working within a specialist area or in a broad communication and engagement role.
• Ability to plan and deliver multi-channel campaigns.
• Experience of managing a diverse range of stakeholders, including senior leaders.
• Strong written and oral communication skills.

Responsibilities

• Build strong partnerships across and beyond the organisation.
• Translate complex technical issues into clear, relevant content.
• Manage key communication platforms like SharePoint and Teams.
• Champion equity, diversity, and inclusion in communication efforts.
• Deliver multiple projects on time and effectively evaluate communications.

Skills

Campaign management

Stakeholder management

Microsoft Office suite

SharePoint

MS Teams

Strong written communication

Oral communication

Event organization

Job description

Overview

Pay up to £46,547, An employer pension contribution of up to 28.9%, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Are you passionate about creating clear, compelling messages that truly resonate with diverse audiences?

Do you thrive on building understanding and engagement through innovative communication strategies?

Are you excited to collaborate across teams to deliver impactful stories and drive meaningful change?

If so, we’d love to hear from you!

We’re looking for a Digital Engagement Manager to join the Digital & Transformation Group.

In this role, you’ll play a key part in shaping how we communicate our vision and progress. You’ll bring together vital service lines across DWP, helping us tell stories that matter and connect with audiences inside and outside the organisation.

Our mission is simple but powerful: to improve lives by modernising critical services and enhancing digital capability.

Delivery. Work. Projects.

Build strong partnerships across and beyond the organisation by working with DWP Digital teams, Internal Communications, Press Office, HR, other government departments and external organisations to deliver impactful campaigns and messaging.

Translate complex technical issues into clear, relevant and engaging content that resonates with diverse audiences.

Manage key communication platforms such as SharePoint and Teams and lead on colleague calls, leadership events and external awards opportunities.

Champion the people agenda by collaborating with equity, diversity and inclusion (EDI) working groups, wellbeing leads and people networks acting as an advocate for inclusion and engagement.

Apply robust campaign management principles using structured planning models to ensure communications are creative, insight driven and effectively evaluated.

Deliver multiple projects on time while developing your own capability to thrive in an innovative multi skilled function.

Play an active role in the wider engagement community supporting cross team delivery sharing professional expertise and helping build capability across the organisation.

Responsibilities

What skills, knowledge and experience will you need?

What skills, knowledge and experience will you need?

• Lead Criterion - Experience of working within a specialist area or in a broad communication and engagement role, with the ability to plan and deliver multi-channel campaigns and tailor messaging to the needs of different audiences.
• Experience of managing a diverse range of stakeholders, including senior leaders, across multiple disciplines
• Proficient in using Microsoft Office suite, SharePoint and MS Teams to deliver multi-channel communications.
• Strong written and oral communication skills, with the ability to apply clear standards of quality and use analytic tools to measure effectiveness.
• Experience of organising virtual and face to face events, from planning to executing, leading working groups and producing outcomes.

You'll join us in a brilliant DWP Digital hub in your choice of Blackpool, Leeds or Manchester.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.

In return for your skills, we offer a competitive salary of up to £46,547.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.

You'll get a generous leave package starting at 25 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.