Internal Commercial Leader - Customer Success & Growth

K H Recruitment Limited; Aylesford; On-site; GBP 50,000 - 55,000; Full time

Job summary

KHR are recruiting a Commercial Manager – Internal Sales for their facility in Aylesford, Kent. The role oversees the internal commercial function, delivering strong customer service and driving continuous improvement across quotations, orders and support teams.

A salary in the £50,000–£55,000pa range is offered, and you will lead a cross-functional team to optimise processes and data visibility. You will work closely with senior sales leadership to align internal activities with external

Qualifications

• Solid experience in a commercially focused administrative or management role with exposure to sales or business development.
• A minimum of 5 years’ experience in people management and team leadership.
• Strong commercial awareness, with an understanding of construction contracts, pricing and margins.
• Excellent communication skills, with the ability to bridge technical, operational and customer-facing teams.
• A proven track record of delivering excellent customer service and driving process improvements.
• Experience using ERP and CRM systems, alongside strong Microsoft Office skills, particularly Excel.
• Highly organised and analytical, with excellent attention to detail and the ability to manage competing priorities.

Responsibilities

• Lead, develop and coordinate the internal commercial teams, ensuring effective communication, clear responsibilities and consistent standards
• Drive customer service excellence, maintaining high standards of support throughout the customer journey
• Improve processes across quotations, order processing, technical support and customer services to enhance efficiency and commercial performance
• Oversee and develop CRM systems, ensuring accurate data, effective reporting and visibility of sales activity and opportunities
• Work closely with external sales teams to improve communication, handovers and the management of customer opportunities
• Monitor KPIs, quotation conversion, order accuracy, turnaround times and overall team performance
• Identify and implement continuous improvement initiatives, including the use of digital tools and automation
• Support staff development through coaching, training, succession planning and performance management
• Lead the transition to a new functional structure, improving collaboration and accountability across the internal commercial function

Skills

Leadership

Team management

Commercial awareness

Communication

Analytical thinking

Attention to detail

Tools

ERP systems

CRM systems

Microsoft Excel

Job description

KHR are recruiting a Commercial Manager – Internal Sales for their facility in Aylesford, Kent. The role oversees the internal commercial function, delivering strong customer service and driving continuous improvement across quotations, orders and support teams.

A salary in the £50,000–£55,000pa range is offered, and you will lead a cross-functional team to optimise processes and data visibility. You will work closely with senior sales leadership to align internal activities with external