Internal Auditor: Customer Journey & Compliance

NACBA; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Revolut is seeking an Internal Auditor to join our Audit team to execute end-to-end, risk-based customer journey and compliance audits across retail and business offerings.

You will collaborate with Risk and Compliance, leverage data analytics including SQL, and report findings with actionable recommendations to senior stakeholders. This role offers exposure to global regulatory frameworks and a fast-paced fintech environment where you can influence risk remediation and process improvements.

Qualifications

• Experience in an audit-related role within a regulated financial services environment.
• Experience in customer support channels, customer satisfaction, complaints, regulatory compliance frameworks, or customer communications.
• Knowledge of relevant European and UK regulations and frameworks.
• Proficiency in data interpretation with SQL, SAS, Python, or R.
• Knowledge of IIA standards.
• Strong critical thinking and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Desire to learn and grow quickly as part of an expanding team.

Responsibilities

• Collaborate with the Head of Internal Audit to develop and execute audit reviews in line with internal policies, procedures, methodologies, and regulatory requirements.
• Lead and execute internal audits across core customer journeys with minimal supervision.
• Formulate logical, high-quality audit reports that articulate risk findings, underlying root causes, and agreed management action plans.
• Leverage SQL and modern data analytics tools to perform data-driven testing, extract insights, and maximise audit coverage.
• Scoping, executing, and delivering audit reviews independently, highlighting deficiencies, root causes, and recommendations that add real value.
• Managing key relationships with senior stakeholders from across the business, navigating challenging conversations, and securing buy-in on final audit outcomes.
• Validating the closure of audit findings independently to ensure robust, sustainable risk remediation across business units.
• Monitoring audit progress against timelines and scope, escalating where needed.

Skills

Audit experience

Regulatory knowledge

Data analysis

Communication skills

Interpersonal skills

Stakeholder management

IIA standards

Education

ACA / CFA / FRM certification

Tools

SQL

SAS

Python

R

Job description

Revolut is seeking an Internal Auditor to join our Audit team to execute end-to-end, risk-based customer journey and compliance audits across retail and business offerings.

You will collaborate with Risk and Compliance, leverage data analytics including SQL, and report findings with actionable recommendations to senior stakeholders. This role offers exposure to global regulatory frameworks and a fast-paced fintech environment where you can influence risk remediation and process improvements.