Internal Auditor (Customer Journey & Compliance)

CFA Institute; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Revolut is seeking an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You will assess retail and business offerings from a customer experience perspective while evaluating products against relevant regulations and obligations.

Collaborate with the Head of Internal Audit, lead audits across core journeys, and produce high-quality reports with root causes and management actions.

Qualifications

• Experience in an audit-related role within a regulated financial services environment.
• Experience in customer support channels, customer satisfaction, complaints, or regulatory compliance.
• Knowledge of European and UK regulations and frameworks.
• Ability to work with data and interpret insights using SQL, SAS, Python, or R.
• Familiarity with IIA standards.
• Strong problem-solving and communication skills.
• Eagerness to learn and contribute in a fast-growing team.

Responsibilities

• Collaborate with Head of Internal Audit to develop and execute reviews per policy and regulatory requirements.
• Lead and perform internal audits across core customer journeys with minimal supervision.
• Draft clear audit reports detailing findings, root causes, and action plans.
• Utilise data analytics to test and expand audit coverage.
• Scope and deliver audit reviews independently and present recommendations.
• Manage relationships with senior stakeholders and secure buy-in on outcomes.
• Verify closure of audit findings to ensure robust remediation.
• Monitor progress against timelines and scope, escalating when needed.

Skills

Audit experience

Regulatory knowledge

Data analysis

Regulatory frameworks

Communication skills

Analytical thinking

Education

ACA/CFA/FRM

Tools

SQL

SAS

Python

R

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Audit team is critical to our business. They work closely with Risk and Compliance to create internal risk management and compliance processes, and make sure they're running efficiently.

We're looking for an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You'll assess our retail and business offerings from a customer experience perspective, while analysing financial products against relevant regulations and obligations.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Collaborating closely with the Head of Internal Audit to develop and execute audit reviews in line with internal policies, procedures, methodologies, and regulatory requirements
• Leading and executing internal audits across core customer journeys with minimal supervision
• Formulating logical, high-quality audit reports that articulate risk findings, underlying root causes, and agreed management action plans
• Leveraging SQL and modern data analytics tools to perform data-driven testing, extract insights, and maximise audit coverage
• Scoping, executing, and delivering audit reviews independently, highlighting deficiencies, root causes, and recommendations that add real value
• Managing key relationships with senior stakeholders from across the business, navigating challenging conversations, and securing buy-in on final audit outcomes
• Validating the closure of audit findings independently to ensure robust, sustainable risk remediation across business units
• Monitoring audit progress against timelines and scope, escalating where needed

What you'll need

• Experience in an audit-related role within a regulated financial services environment
• Experience in one or more of the following areas: customer support channels, customer satisfaction, complaints, regulatory compliance frameworks, or customer communications
• Knowledge of relevant European and UK regulations and frameworks
• Proficiency in working with and interpreting data, ideally with experience in SQL, SAS, Python, or R
• Knowledge of IIA standards
• Solid critical thinking and problem-solving skills
• Great interpersonal and communication skills
• The desire and drive to learn, grow, and make an impact quickly as part of an expanding team

Nice to have

• An ACA, CFA, or FRM certification
• Experience working in a fast-paced environment with a focus on execution

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.