Internal Auditor – Customer Journey & Compliance (Data-Driven)

CFA Institute; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Revolut is seeking an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You will assess retail and business offerings from a customer experience perspective while evaluating products against relevant regulations and obligations.

Collaborate with the Head of Internal Audit, lead audits across core journeys, and produce high-quality reports with root causes and management actions.

Qualifications

• Experience in an audit-related role within a regulated financial services environment.
• Experience in customer support channels, customer satisfaction, complaints, or regulatory compliance.
• Knowledge of European and UK regulations and frameworks.
• Ability to work with data and interpret insights using SQL, SAS, Python, or R.
• Familiarity with IIA standards.
• Strong problem-solving and communication skills.
• Eagerness to learn and contribute in a fast-growing team.

Responsibilities

• Collaborate with Head of Internal Audit to develop and execute reviews per policy and regulatory requirements.
• Lead and perform internal audits across core customer journeys with minimal supervision.
• Draft clear audit reports detailing findings, root causes, and action plans.
• Utilise data analytics to test and expand audit coverage.
• Scope and deliver audit reviews independently and present recommendations.
• Manage relationships with senior stakeholders and secure buy-in on outcomes.
• Verify closure of audit findings to ensure robust remediation.
• Monitor progress against timelines and scope, escalating when needed.

Skills

Audit experience

Regulatory knowledge

Data analysis

Regulatory frameworks

Communication skills

Analytical thinking

Education

ACA/CFA/FRM

Tools

SQL

SAS

Python

R

Job description

Revolut is seeking an Internal Auditor to execute end-to-end, risk-based customer journey and compliance audits. You will assess retail and business offerings from a customer experience perspective while evaluating products against relevant regulations and obligations.

Collaborate with the Head of Internal Audit, lead audits across core journeys, and produce high-quality reports with root causes and management actions.