Internal Account Manager - Reading

Mayflower Recruitment Ltd; Reading; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mayflower Recruitment Ltd is seeking an Internal Account Manager for a leading large format print and graphics specialist in the UK. You will manage a portfolio of customer accounts, coordinating projects from initial enquiry and quotation through to production and delivery.

You will work with Sales, Studio, Production and Scheduling to ensure requirements and deadlines are met, delivering accurate updates and maintaining CRM/MIS records.

Qualifications

• Experience in Account Management, Internal Sales, Client Services or Customer Service.
• Excellent written and verbal communication skills.
• Strong organisational and administrative ability.
• Commercial awareness and practical problem solving.
• Excellent attention to detail.
• Ability to prioritise and manage competing deadlines.
• Confidence dealing with customers and internal teams.
• Good IT skills and experience using CRM or business management systems.
• Professional and proactive approach.

Responsibilities

• Manage a portfolio of customer accounts and day-to-day enquiries.
• Prepare, manage and follow up quotations.
• Coordinate projects from order through to completion.
• Liaise with internal departments to meet requirements and deadlines.
• Provide customers with accurate project updates.
• Maintain accurate CRM and MIS records.
• Manage customer queries and resolve issues promptly.
• Identify opportunities for repeat business and account development.
• Ensure customer specifications and project information are clearly communicated internally.
• Maintain commercial awareness when managing costs and customer expectations.

Skills

Account management

Sales

Customer service

Communication

Organization

Attention to detail

Prioritisation

CRM experience

Problem solving

Proactive approach

Tools

CRM software

Job description

Our client is one of the UK’s leading large format print and graphics specialists, delivering high-quality signage, branding and print solutions for national brands and organisations.

We work on a diverse range of projects, from large-scale retail and corporate branding to bespoke graphics, signage and installations. Our reputation is built on quality, reliability and exceptional customer service.

We are looking for a commercially focused Internal Account Manager to join our growing Client Services team.

The Role

You will manage a portfolio of customer accounts, acting as the main day-to-day contact and coordinating projects from initial enquiry and quotation through to production and delivery.

Working closely with Sales, Studio, Production and Scheduling, you will ensure customer requirements are clearly understood and projects are delivered accurately and on time.

This is a fast-paced role requiring strong organisation, commercial awareness and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Manage a portfolio of customer accounts and day-to-day enquiries.
• Prepare, manage and follow up quotations.
• Coordinate projects from order through to completion.
• Liaise with internal departments to ensure customer requirements and deadlines are met.
• Provide customers with accurate project updates.
• Maintain accurate CRM and MIS records.
• Manage customer queries and ensure issues are resolved promptly.
• Identify opportunities for repeat business and account development.
• Ensure customer specifications and project information are clearly communicated internally.
• Maintain commercial awareness when managing costs, specifications and customer expectations.

About You

You will ideally have:

• Previous experience in Account Management, Internal Sales, Client Services or Customer Service.
• Excellent written and verbal communication skills.
• Strong organisational and administrative ability.
• Commercial awareness and a practical approach to problem solving.
• Excellent attention to detail.
• The ability to prioritise and manage competing deadlines.
• Confidence dealing with customers and internal teams.
• Good IT skills and experience using CRM or business management systems.
• A professional and proactive approach.

Experience within large format print, signage, graphics, exhibition or manufacturing would be advantageous but is not essential.