Internal Account Manager - Reading

Mayflower Recruitment Ltd; Reading; On-site; GBP 30,000 - 42,000; Full time

Job summary

Mayflower Recruitment Ltd is seeking an commercially focused Internal Account Manager to join our Client Services team. You will manage a portfolio of customer accounts, coordinating projects from enquiry through to delivery, ensuring requirements are understood and deadlines met.

In this fast-paced role you will collaborate with Sales, Studio, Production and Scheduling, maintain CRM records and identify opportunities for repeat business while delivering excellent customer service.

Qualifications

• Previous experience in Account Management, Internal Sales, Client Services or Customer Service.
• Excellent written and verbal communication skills.
• Strong organisational and administrative ability.
• Commercial awareness and a practical approach to problem solving.

Responsibilities

• Manage a portfolio of customer accounts and day-to-day enquiries.
• Prepare, manage and follow up quotations.
• Coordinate projects from order through to completion.
• Liaise with internal departments to ensure customer requirements and deadlines are met.
• Provide customers with accurate project updates.
• Maintain accurate CRM and MIS records.
• Manage customer queries and ensure issues are resolved promptly.
• Identify opportunities for repeat business and account development.
• Ensure customer specifications and project information are clearly communicated internally.
• Maintain commercial awareness when managing costs, specifications and customer expectations.

Skills

Account Management

Customer Service

Communication

Organization

CRM experience

Time Management

Attention to detail

Problem solving

Tools

CRM systems

MIS tools

Job description

Our client is one of the UK’s leading large format print and graphics specialists, delivering high-quality signage, branding and print solutions for national brands and organisations.

We work on a diverse range of projects, from large-scale retail and corporate branding to bespoke graphics, signage and installations. Our reputation is built on quality, reliability and exceptional customer service.

We are looking for a commercially focused Internal Account Manager to join our growing Client Services team.

The Role

You will manage a portfolio of customer accounts, acting as the main day-to-day contact and coordinating projects from initial enquiry and quotation through to production and delivery.

Working closely with Sales, Studio, Production and Scheduling, you will ensure customer requirements are clearly understood and projects are delivered accurately and on time.

This is a fast-paced role requiring strong organisation, commercial awareness and the ability to manage multiple projects simultaneously.

Key Responsibilities

• Manage a portfolio of customer accounts and day-to-day enquiries.
• Prepare, manage and follow up quotations.
• Coordinate projects from order through to completion.
• Liaise with internal departments to ensure customer requirements and deadlines are met.
• Provide customers with accurate project updates.
• Maintain accurate CRM and MIS records.
• Manage customer queries and ensure issues are resolved promptly.
• Identify opportunities for repeat business and account development.
• Ensure customer specifications and project information are clearly communicated internally.
• Maintain commercial awareness when managing costs, specifications and customer expectations.

About You

You will ideally have:

• Previous experience in Account Management, Internal Sales, Client Services or Customer Service.
• Excellent written and verbal communication skills.
• Strong organisational and administrative ability.
• Commercial awareness and a practical approach to problem solving.
• Excellent attention to detail.
• The ability to prioritise and manage competing deadlines.
• Confidence dealing with customers and internal teams.
• Good IT skills and experience using CRM or business management systems.
• A professional and proactive approach.

Experience within large format print, signage, graphics, exhibition or manufacturing would be advantageous but is not essential.