Internal Account Manager

Elevation Recruitment Group; Barnsley; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work after training

Career progression

Bonus up to 20%

Job summary

Elevation Recruitment Group is recruiting on behalf of a well-established manufacturer in Barnsley for an Internal Account Manager to join their Commercial team.

You will nurture relationships with an existing customer base, work with five Area Sales Managers, and identify growth opportunities. The role offers hybrid working after training and a clear path to Area Sales Manager.

Salary is up to £35,000 with a 20% bonus and genuine career progression opportunities.

Qualifications

• Experience in managing and growing customer accounts to increase revenue.
• Experience building long-term customer relationships and repeat business.
• Ability to contact warm leads and re-engage lapsed customers.
• Experience using CRM systems and keeping data up to date.

Responsibilities

• Manage and develop existing customer accounts to increase revenue.
• Build strong, long-term customer relationships to encourage repeat business.
• Collaborate with Area Sales Managers to identify opportunities within territories.
• Follow up enquiries, quotations and sample requests to convert opportunities into sales.
• Maintain accurate customer information in the CRM and share insights with the team.

Skills

Account management

CRM experience

Communication

Relationship building

Proactive attitude

Tools

CRM systems

Job description

Salary £35,000 + Bonus + Career Progression

Are you a people person who thrives on building relationships? Do you enjoy developing existing accounts, spotting new opportunities and working closely with customers to help grow their business?

We're recruiting on behalf of a well-established, market-leading manufacturer for an Internal Account Manager to join their successful Commercial team based in Barnsley.

You’ll be working with an established customer base, partnering with five experienced Area Sales Managers to nurture relationships, develop accounts and identify opportunities for growth. It's all about thinking outside the box, providing excellent customer service and becoming a trusted partner to your customers.

The role has scope to develop into an Area Sales Manager role in time so this suits someone who would love to progress into this type of role in the future.

Requirements of an Internal Account Manager:

• Managing and developing existing customer accounts to increase revenue.


• Building strong, long-term customer relationships that encourage repeat business.


• Contacting warm leads and re-engaging lapsed customers to win back business.


• Working closely with five Area Sales Managers to identify opportunities within their territories.


• Following up enquiries, quotations and sample requests to convert opportunities into sales.


• Keeping customer information up to date using the CRM system.


• Sharing valuable market insight and customer feedback with the wider commercial team.


• Collaborating with Customer Services and other departments to deliver an outstanding customer experience.


• Although this is primarily an office-based role, there will be opportunities to accompany the Area Sales Managers on customer visits.

Responsibilities of an Internal Account Manager:

• Previous Account Management, Internal Sales or Business Development experience.


• Experience managing and growing customer accounts.


• Excellent communication and relationship-building skills.


• A confident, friendly and engaging personality.


• The ability to think on your feet and overcome objections.


• Experience using CRM systems.


• A proactive, positive attitude with a genuine desire to develop your career.


• A full UK driving licence would be advantageous, as there may be opportunities to visit customers alongside the Area Sales Managers.

Why Join?

You’ll be joining a business with an exceptional culture and a long-standing, supportive commercial team. The hiring manager has been with the business for over 25 years and is passionate about developing people, giving you the support, training and opportunities to progress your career.

You’ll work closely with experienced Area Sales Managers who know their regions inside out, receive regular coaching through weekly one-to-one meetings and Monday team catch-ups, and be encouraged to take ownership of your accounts while developing professionally.

Package

• Salary up to £35,000


• Bonus of up to 20% (split between financial performance and behavioural objectives)


• Genuine career progression opportunities


• Supportive, collaborative team environment


• Office-based role initially but once fully trained hybrid is available