Intern, Customer Success

Symphony Communication Services; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hands-on experience

Mentorship

Networking opportunities

Job summary

Symphony Communication Services is seeking a motivated Customer Success Intern to work with our team on building strong client relationships and ensuring customer satisfaction. You will gain hands-on experience in customer-centric strategies and effective communication while contributing to the growth of our client base.

You will shadow onboarding, monitor accounts, collect feedback, and help create success materials, with mentorship from experienced professionals.

Qualifications

• Enrolled in a degree program related to Business, Marketing, or Communication.
• Strong written and verbal communication skills.
• Empathetic and customer-oriented mindset.
• Excellent organizational skills and attention to detail.

Responsibilities

• Support the Customer Success team to engage with clients throughout their lifecycle to maximize adoption and reduce churn.
• Assist and shadow onboarding of new customers, helping them understand and use our products/services.
• Monitor customer accounts and proactively identify opportunities to provide value and address concerns.
• Gather customer feedback and insights to identify areas for product/service improvements.
• Contribute to creation and updates of Customer Success materials.

Skills

Communication skills

Empathy

Organizational skills

G Suite

MS Office

Teamwork

Customer service experience

Education

Degree student in Business/Marketing/Communication

Tools

G Suite

Microsoft Office

Job description

About us @Symphony

Reliable. Interlinked. Sophisticated.

Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.

Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description:

As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers’ success and satisfaction.

Position Overview: We’re looking for a motivated and enthusiastic Customer Success Intern to join our team. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.

Key Responsibilities:

• Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
• Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Contribute to the creation and updating of Customer Success materials

Compensation: £16/hour

Qualifications:

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong communication skills, both written and verbal.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G‑Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Benefits:

• Gain hands-on experience in customer success and relationship management.
• Learn about customer-centric strategies and effective communication techniques.
• Receive mentorship and guidance from experienced professionals.
• Develop a strong understanding of Symphony’s products/services and its relevance in the marketplace.
• Networking opportunities within the company and the industry.

Join us for an exciting internship where you can make a meaningful impact on our customers’ success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.