Interior Maintenance Supervisor - Field Team Lead

Rentokil Initial; Hounslow; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Urban Planters in Hounslow is seeking an Interior Maintenance Supervisor to lead a field-based team of technicians. You will supervise day-to-day activities, drive customer service excellence, and work with the Branch Operations Manager to optimise productivity and quality on client sites.

You will spend most weeks in the field, delivering Best Practices in service delivery, supporting route planning, and mentoring technicians. A UK driving licence and proven supervisory experience are essential.

Qualifications

• Minimum 1 year in a Technician role
• Full UK driving licence held for more than two years, with no more than six penalty points
• Demonstrated leadership skills in a working environment
• Ability to work in a fast-paced environment and adapt quickly to changes
• Excellent customer service and communication skills
• Self-motivated with strong problem-solving abilities
• Able to work unsupervised and under pressure
• Experience in service delivery environments is advantageous but trainable

Responsibilities

• Act as direct supervisor and line manager for maintenance technicians in the branch
• Provide frontline customer engagement support to drive the business forward
• Help optimise productivity of the Technician team
• Ensure quality control measures are followed and carry out quality audits
• Support the Technical Performance Assessment process and development plans for Technicians
• Oversee procurement and ensure Technicians have necessary equipment
• Provide daily technical support and train Technicians on the frontline
• Spend at least four days a week in the field
• Lead the team in developing Best Practices for service delivery
• Support branch admins in planning routes for technicians
• Handle customer complaints with support from management
• Assist with surveys to establish accurate requirements
• Occasionally cover maintenance contractual work

Skills

Leadership

Customer service

Communication

Problem solving

Adaptability

Self-motivation

Resilience

Team supervision

Job description

Urban Planters in Hounslow is seeking an Interior Maintenance Supervisor to lead a field-based team of technicians. You will supervise day-to-day activities, drive customer service excellence, and work with the Branch Operations Manager to optimise productivity and quality on client sites.

You will spend most weeks in the field, delivering Best Practices in service delivery, supporting route planning, and mentoring technicians. A UK driving licence and proven supervisory experience are essential.