Interior Maintenance Supervisor

Rentokil Initial Group; Alfreton CP; On-site; GBP 28,000 - 38,000; Full time

Job summary

Urban Planters is hiring an Interior Maintenance Supervisor for the Alfreton branch. This field-based role leads technicians, supports the Branch Operations Manager, and ensures high-quality service across customers and sites.

You will spend most days in the field, manage frontline staff, uphold safety and quality standards, and drive service excellence for a growing client base in the UK.

Qualifications

• Must have Full UK driving licence held for more than two years with no more than six penalty points.
• Demonstrated leadership skills in a working environment.
• Minimum 1 year in a Technician role.
• Self-motivated and an excellent problem solver.
• Excellent customer service and communication skills.
• Able to work unsupervised and handle pressure.
• Flexible with working patterns to support business needs.

Responsibilities

• Act as direct supervisor and line manager for maintenance technicians in the branch.
• Provide frontline customer engagement support to drive business growth.
• Assist in optimising productivity of the Technician team.
• Ensure quality control measures are followed and perform audits on sites.
• Support with development plans for Technicians and the TPA process.
• Oversee procurement and equipment readiness for Technicians.
• Provide daily technical support and frontline training to staff.
• Spend at least four days a week in the field.
• Lead the team in developing and implementing Best Practices for service delivery.
• Assist with planning routes and coordinating branch technicians.
• Handle customer complaints with support from managers.

Skills

Leadership

Customer service

Communication

Problem solving

Driving licence

Job description

Job description

Position: Interior Maintenance Supervisor

Location:Alfreton

Contract: Full Time 37.5 hours per week, Permanent.

Salary: Competitive Salary Offered

Reporting To: Branch Manager

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.

We now have a carbon negative business who’s teams install planting in, on and around the buildings of the companies we partner with. We are happiest while we are landscaping, installing indoor planting schemes or maintaining the plants or grounds of our clients.

Urban Planters - Maintenance Supervisor - Alfreton Branch

Are you looking for your next promotional opportunity?

We are currently seeking an Interior Maintenance Supervisor to join our dedicated team at the Alfreton branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

The Role

This field-based team leadership role focuses on supporting the local Technicians in their day to day role and assisting your line manager in the delivery of service excellence to our customers. You will be responsible for delivering specific KPIs set out by the business, with the Branch Operations Manager remaining accountable. Key responsibilities include:

• Acting as the direct supervisor and line manager for maintenance technicians in the branch.
• Providing frontline support in customer engagement to help drive the business forward.
• Assisting the Branch Operations Manager in optimising the productivity of the Technician team.
• Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites.
• Supporting the TPA (Technical Performance Assessment) process and assisting the Branch Operations Manager in creating development plans for Technicians.
• Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment.
• Offering daily technical support and assisting with training Technicians on the frontline.
• Spending at least four days a week in the field
• Leading the team in developing and implementing 'Best Practices' for service delivery.
• Supporting branch administrators to plan and organise routes for the branch technicians.
• Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers.
• Support with surveys when required to establish accurate requirements
• On occasions you may need to cover maintenance contractual work when required

• Full UK driving licence held for more than two years, with no more than six penalty points.
• Have demonstrated leadership skills in a working environment.
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
• Must have worked in a Technician role for a minimum of 1 year
• Self-motivated and an excellent problem solver
• Demonstrate excellent customer service and communication skills.
• Resilient with a positive attitude
• Ability to work unsupervised and work well under pressure
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Flexibility with working patterns to support business needs.
• Pride in the job you do

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