Interim Housing Officer - Tenancy & Supported Living

Oscar Underhill Recruitment Solutions Ltd; Harrow; On-site; GBP 24,000 - 35,000; Full time

Job summary

Oscar Underhill Recruitment Solutions Ltd is assisting a well-established UK housing provider to recruit a Housing Officer for Harrow. The interim role covers Harrow, Brent, Haringey and Enfield with a 37.5-hour week and a Monday–Friday pattern.

You will manage a patch of supported living properties, deliver tenancy management, monitor arrears, handle ASB, coordinate repairs, support tenants, safeguard vulnerable customers, and work with local partners to improve neighbourhood outcomes.

Qualifications

• Experience in tenancy management and arrears recovery.
• Experience handling ASB and estate management.
• Strong customer service and negotiation skills.
• Ability to use performance data to identify risks.
• Safeguarding vulnerable customers with multi‑agency partners.

Responsibilities

• Manage a patch of supported living properties and ensure safety and compliance.
• Deliver tenancy management, arrears monitoring, lettings, and inspections.
• Handle ASB cases per policy with timely resolution.
• Coordinate repairs inspections and work with maintenance teams.
• Support tenants to sustain tenancies and promote independence.
• Identify vulnerable customers and escalate safeguarding referrals.
• Maximise rental income by managing arrears and service charges.
• Collaborate with authorities, police, and contractors for community outcomes.
• Support voids management and readiness for new tenants.
• Encourage customer involvement and feedback for service improvement.
• Use KPIs and data to identify risks and improve delivery.

Skills

Tenancy management

Arrears recovery

ASB handling

Estate management

Customer service

Safeguarding

Data analysis

Job description

Oscar Underhill Recruitment Solutions Ltd is assisting a well-established UK housing provider to recruit a Housing Officer for Harrow. The interim role covers Harrow, Brent, Haringey and Enfield with a 37.5-hour week and a Monday–Friday pattern.

You will manage a patch of supported living properties, deliver tenancy management, monitor arrears, handle ASB, coordinate repairs, support tenants, safeguard vulnerable customers, and work with local partners to improve neighbourhood outcomes.