Interim ERP Support Lead – Dynamics 365 BC, Hybrid

Dalkia; Coleshill Heath; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Dalkia UK is seeking an experienced Head of ERP Support (Interim) to lead our ERP support function, primarily focusing on Microsoft Dynamics 365 Business Central and 4PS Construct. You will drive incidents, changes and backlog management, coordinating with internal IT and external partners to ensure reliable service.

The role requires strong leadership, ITSM expertise, and excellent stakeholder communication to sustain transformation and continuous improvement in a hybrid Birmingham-based

Qualifications

• Experience leading ERP or business applications support in a complex environment.
• Hands-on with Microsoft Dynamics 365 Business Central; 4PS Construct is a plus.
• Strong ITIL/ITSM knowledge and change governance.

Responsibilities

• Lead ERP Support Team with clear direction, ownership and accountability.
• Manage day-to-day incidents, service requests, problems and defects.
• Own ERP backlogs, Jira boards, plan releases and sprint cycles.
• Oversee end-to-end change lifecycle from assessment to deployment.
• Escalate higher-risk changes to formal governance.
• Monitor service performance, SLAs and backlog levels; drive improvements.
• Manage relationships with 4PS, Microsoft and external suppliers.
• Collaborate with stakeholders to resolve issues and communicate clearly.
• Maintain governance, documentation and operational controls.

Skills

ERP Leadership

Stakeholder Mgmt

Incident & Problem Mgmt

Change Governance

IT Service Management

Backlog Management

Communication

Production Deployments

Tools

Jira

Freshservice

Confluence

Microsoft Dynamics 365 BC

4PS Construct

Job description

Dalkia UK is seeking an experienced Head of ERP Support (Interim) to lead our ERP support function, primarily focusing on Microsoft Dynamics 365 Business Central and 4PS Construct. You will drive incidents, changes and backlog management, coordinating with internal IT and external partners to ensure reliable service.

The role requires strong leadership, ITSM expertise, and excellent stakeholder communication to sustain transformation and continuous improvement in a hybrid Birmingham-based