Interim Credit Controller

JSS; Gloucester; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Friendly team environment

Immediate impact

Contract extension potential

Job summary

JSS in Gloucester is seeking a Credit Controller on a 6-month fixed-term contract. The role involves proactive debt collection via phone and email, maintaining customer records, and supporting cash flow improvements in a busy finance function.

The ideal candidate has strong credit control experience, excellent communication skills, and proficiency with Excel. The position offers a hybrid working pattern with four days in the office initially.

Qualifications

• Credit control or collections experience.
• Strong telephone-based collections experience.
• Excellent communication and negotiation skills.
• Confident handling of challenging conversations.
• Strong attention to detail and ability to prioritise workload.
• Proficient in Excel and finance systems.
• Able to work effectively independently and as part of a team.

Responsibilities

• Proactively manage and collect outstanding debt via telephone and email.
• Build strong relationships with customers to resolve payment issues.
• Reduce aged debt and improve cash flow performance.
• Investigate and resolve account queries and discrepancies.
• Maintain accurate customer records and collection notes.
• Liaise with internal departments to support the resolution of outstanding issues.
• Monitor customer payment trends and escalate as needed.
• Support month-end reporting and wider credit control activities.

Skills

Credit control

Collections

Telephone collections

Excel

Finance systems

Attention to detail

Teamwork

Tools

Excel

Job description

Credit Controller (6-Month Fixed-Term Contract)

Location: Gloucester

Working Pattern: Hybrid (4 days in the office initially)

Contract: 6 Months

An excellent opportunity has arisen for an experienced Credit Controller to join a well-established business on a 6-month fixed-term contract. This role will play a key part in supporting cash collection activities and reducing aged debt across a busy customer portfolio.

This is a highly customer-facing position with a strong focus on outbound collections calls, making it ideal for someone who is confident on the phone, resilient, and able to build positive relationships with customers while ensuring timely payment.

Key Responsibilities

• Proactively manage and collect outstanding debt via telephone and email.
• Build strong relationships with customers to resolve payment issues efficiently.
• Reduce aged debt and improve cash flow performance.
• Investigate and resolve account queries and discrepancies.
• Maintain accurate customer records and collection notes.
• Liaise with internal departments to support the resolution of outstanding issues.
• Monitor customer payment trends and escalat…?
• Support month-end reporting and wider credit control activities.

About You

• Previous experience within a credit control or collections role.
• Strong telephone-based collections experience.
• Excellent communication and negotiation skills.
• Confident handling challenging conversations professionally.
• Strong attention to detail and ability to prioritise workload.
• Proficient in Microsoft Excel and finance systems.
• Able to work effectively both independently and as part of a team.

What's on Offer

• Salary of £30,000 - £32,000.
• Hybrid working arrangement with 4 days in the office initially.
• Friendly and supportive team environment.
• Immediate opportunity to make an impact within a busy finance function.
• Potential for contract extension depending on business requirements.

If you're a proactive Credit Controller with strong collections experience and enjoy building relationships over the phone, we'd love to hear from you.