Interchange Supervisor

Alfa Holiday Group; Hamilton; On-site; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Employee ownership

Training funding

Job security

Pension scheme

Holiday discounts

Employee assistance programme

Job summary

Alfa Holiday Group seeks an Interchange Supervisor to manage the coach interchange at Bothwell/Hamilton Services. This permanent, part‑time role covers sessions of three hours, with evenings and weekday variability to suit tours and departures. You’ll ensure smooth transitions, assist with luggage, and coordinate with drivers.

You will be the customer-facing contact, supervise on-site staff, and plan resources for each session, reporting to our Traffic Office in Chorley as needed.

Qualifications

• Customer focused attitude
• Excellent verbal and written communication skills
• Organisational & problem solving abilities

Responsibilities

• Oversee smooth operation of the coach interchange sessions.
• Liaise with Alfa and third party coach drivers to ensure bays are correct and assist with luggage transfers.
• Be the primary point of contact for customers and address queries during transitions.

Skills

Customer focus

Excellent communication

Organisational skills

Job description

Alfa Holiday Grouphas an opportunityfor anInterchange Supervisorto join the team atBothwell/Hamilton Services (M74).

You will join us on aPermanentbasisand you will receive a competitive rate of£17.90per hour, based on £53.70per 3 hour session.

Role Responsibilities:

You will work at Bothwell & Hamilton Serviceson a part time basis, usually working asession of 3 hoursat a time. The ideal applicant will beflexible with working hours.

As the Interchange Supervisor you will have responsibility for the smooth operation of the coach interchange sessions. The main aspects of your role will be to make sure customers have a first‑class experience in the transition from the interchange to their coach and onward bound to their holiday or home. You will liaise with both Alfa and 3rd party coach drivers to make sure they are parked in the correct bays and assist with the transfer of luggage safely and securely.

You will be the natural point of contact for customers, answering any questions they may have and assisting where appropriate. Supervision of the on‑site team and the planning of the resource needed in relation to the numbers passing through the interchange will also be a key aspect of the role.

Close liaison with the Traffic Office based at our Head Office in Chorley, Lancashire via telephone will be required. You will be required to be a well organised individual with the ability to read information and complete a small amount of paperwork for each session.

Hours of work:

Part Time – November to February:2 sessions a week (usually Monday and Friday), although we don’t operate in January besides the returning New Year’s tours on the 3 January 2027 and some departures on 26th January.

March to October:2-6 sessions a week (usually Wednesday, Saturday, Sunday and some Mondays and Fridays)

Who are we looking for:

Essential:

• Customer focussed attitude
• Excellent verbal and written communication skills
• Organisational & problem solving abilities

Desirable

• Experience in the Coach travel industry
• Previous experience in a customer focussed role
• Supervisory experience

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Interchange Supervisor role We’d love to hear from you!