Hotel Assistant Manager

Alfa Holidays Ltd; Great Yarmouth; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Employee ownership

Training funding

Job security

Holiday discounts

Employee assistance programme

Pension scheme

Free employee meals

Job summary

Alfa Holiday Group is hiring a Hotel Assistant Manager for the New Beach Hotel, Great Yarmouth. You will support the General Manager, supervise staff, and ensure a compliant, efficient operation while delivering high guest service.

Ideal candidates have hotel management experience, a flexible schedule, and strong knowledge of food hygiene and safety. Live-in accommodation may be available, along with various employee benefits.

Qualifications

• Experience in travel or hospitality management.
• Strong problem-solving capabilities.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.
• Knowledge of food hygiene and health and safety regulations.
• Ability to prioritise guest needs with business priorities.
• Willingness to promote the Groups core values and employee ownership.

Responsibilities

• Take full responsibility for hotel operations in the General Manager's absence.
• Assist in recruitment, onboarding, training and supervising hotel staff.
• Oversee Health & Safety and compliance across the hotel and maintain high safety standards.
• Ensure smooth running of departments according to the weekly rota and provide cross-training.
• Cover shifts in various departments as required; manage weekly rotas and timesheets.
• Coordinate with Central Office on occupancy, deliveries and supplier orders.
• Support coach group arrivals/departures and maintain accurate records of assets and incidents.

Skills

Operational experience

Problem-solving

Flexible schedule

Food hygiene knowledge

Health and safety knowledge

Effective communications

Core values promotion

Job description

Alfa Holiday Group has an opportunity for aHotel Assistant Managerto join the team based at our New Beach Hotel, Great Yarmouth.

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

The Hotel Assistant Manager Role:

As a Hotel Assistant Manager, you will work closely with the Hotel General Manager in supporting the running of a compliant and efficient Hotel. You will work closely with the Hotel team to deliver a smooth service in all departments in accordance with Company guidelines. You will be responsible for all aspects of the Hotel in the General Manager’s absence, being the main point of contact for both guest and employee queries.

This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Holiday Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.

This role offers a salary of £36,411per annum, andLive in accommodation within the Hotel can be considered initially if required, alongside a number of other benefits.

Key Tasks:

• Responsibility for all aspects of the Hotel in General Manager’s absence, usually over 2 days per week and annual leave.
• Assisting the General Manager in the recruitment, on-boarding, training and supervision of all Hotel employees.
• Responsibility in conjunction with the General Manager for the on-site Health and Safety and compliance of the Hotel. Maintaining the safety standards for both guests and employees at all times.
• Overseeing the smooth running of your designated departments as determined by the weekly rota and undertaking training in all departments as instructed by the General Manager.
• Working in any department within the Hotel as and when required, usually 3 days per week.
• Preparation, circulation and management of the weekly Rotas.
• Responsibility for the safety and security of the building, including all stock, floats and keys.
• Completion of weekly timesheets, stock takes and finalising the weekly sheet.
• To be pro-active in monitoring future sales and liaising with Central Office to maximise occupancy.
• Ensuring that all systems are maintained correctly by all relevant Reception teams and providing training as required.
• Ensuring there are adequate provisions in the Hotel so that orders are placed with suppliers accurately and in good time.
• Receiving and checking deliveries as required.
• Assisting the General Manager with coach group arrivals and departures and taking responsibility in the General Manager’s absence.
• Maintaining company records in respect of lost property, maintenance items, and security of keys, reporting of accidents, contractors and visitors.
• Compliance with all relevant legislation concerning the service of alcoholic beverages, health and safety at work, fire safety, food hygiene and any other legal requirements that may be brought to your attention.
• To be an ambassador for employee ownership and promote employee engagement.

Our ideal candidate:

• Operational experience, preferably in the travel or hospitality sector.
• Strong problem-solving capabilities.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.
• Food hygiene and health and safety knowledge.
• Able to effectively prioritise and balance guest expectations with business priorities.
• Willing to work towards and promote the Groups Core Values.
• Ability to understand the needs of different departments and being able to build long term relationships at all levels.
• Excellent communication skills both verbal and written.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Assistant Manager role. We’d love to hear from you!