Interchange Assistant

Alfa Holiday Group; Hamilton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Bi-annual tax-free dividend

Training funding

Job security – employee-owned

Development opportunities

Sick pay scheme

Discounts on holidays and hotel stays

Employee assistance programme

Length of service rewards

Pension scheme - company contributions

Reward and engagement programs

Job summary

Alfa Holiday Group is seeking an Interchange Luggage Handler to join the team at Bothwell/Hamilton Services on a part-time basis. The role involves unloading luggage from feeder coaches and reloading it onto the correct Alfa coach, while delivering outstanding customer service.

Shifts average 3 hours, with around 120 shifts per year, including weekends. The position offers an hourly rate of £13.45 and employee-owner benefits such as a bi-annual dividend and career development support.

Qualifications

• Customer service experience helpful
• Ability to lift and move baggage safely
• Flexibility to work weekends and around seasonal demand

Responsibilities

• Unload luggage from feeder coaches and load onto Alfa coaches
• Ensure baggage goes to the correct coach and assist passengers as needed
• Provide excellent customer service to ensure smooth transfers between coaches
• Minimise time at the interchange to help guests start or end their holidays smoothly

Skills

Customer service

Luggage handling

Weekend availability

Job description

Alfa Holiday Grouphas an opportunityfor anInterchange Luggage Handlerto join the team atBothwell/Hamilton Serviceson a Part Timebasis.

Luggage Handler working hours:

As aBaggage Handleryou will work circa 120 shifts throughout the year, including weekends. The shifts will be 3 hours per session with an hourly rate of£13.45– Regardless of age!

Being a Baggage Handler:

You will be responsible for unloading passenger’s luggage off the feeder coaches at the interchange and reloading them onto the correct Alfa coach whilst demonstrating great customer service and offering help to the customers if needed.

In addition to the logistics of the operation, the delivery of Customer Service is essential. Passengers want to have a seamless transfer from one coach to another, safe in the knowledge that their luggage is following them on the right coach. They also want to have the minimum amount of time as possible at the Interchange, with their priority being to start their holiday, or to return home after an enjoyable holiday. Given the inherent challenges of executing the logistics of the operation on time, it is understandable that outstanding Customer Service skills are paramount in this role.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.