Interchange Assistant

Alfa Holiday Group; Rivington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee ownership

Training funding

Pension scheme

Holiday discounts

Employee assistance programme

Job summary

Alfa Holiday Group is hiring an Interchange Luggage Handler on a part-time basis at Bolton West Services (M61 Rivington). You’ll work around 120 shifts a year, with shifts of 3 hours and an hourly rate of £13.45 — regardless of age.

Your role involves unloading luggage from feeder coaches and reloading onto the correct Alfa coach, while delivering strong customer service. As part of an employee-owned group, you’ll gain opportunities for training, job security, and benefits, including pension and

Qualifications

• Customer service experience preferred.
• Experience with luggage handling is a plus.

Responsibilities

• Unload passengers' luggage from feeder coaches at the interchange.
• Reload luggage onto the correct Alfa coach.
• Provide helpful customer service to passengers during transfers.
• Help ensure smooth, quick transfers and a positive holiday start or end.

Skills

Customer service

Luggage handling

Teamwork

Job description

Alfa Holiday Grouphas an opportunityfor anInterchange Luggage Handlerto join the team atBolton West Services (M61 Rvington)on a Part Timebasis.

Luggage Handler working hours:

As aBaggage Handleryou will work circa 120 shifts throughout the year, including weekends. The shifts will be 3 hours per session with an hourly rate of£13.45– Regardless of age!

Being a Baggage Handler:

You will be responsible for unloading passenger’s luggage off the feeder coaches at the interchange and reloading them onto the correct Alfa coach whilst demonstrating great customer service and offering help to the customers if needed.

In addition to the logistics of the operation, the delivery of Customer Service is essential. Passengers want to have a seamless transfer from one coach to another, safe in the knowledge that their luggage is following them on the right coach. They also want to have the minimum amount of time as possible at the Interchange, with their priority being to start their holiday, or to return home after an enjoyable holiday. Given the inherent challenges of executing the logistics of the operation on time, it is understandable that outstanding Customer Service skills are paramount in this role.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status(circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Interchange Luggage Handler role