Hospitality Assistant

Alfa Holiday Group; Bournemouth; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Bi-annual dividend (employee-owned)

Training funding

Job security

Staff discounts on holidays and hotel

Free employee meals

Pension scheme

Employee assistance programme

Job summary

Alfa Holiday Group is seeking a Hospitality Assistant to join the team at Norfolk Royale Hotel in Bournemouth. The role offers 30 hours per week with weekend and split shifts, at an hourly rate of £13.45.

This employee-owned company provides training funding, job security, and extensive staff discounts. You will work across hotel operations including bar, restaurant, kitchen and housekeeping, supported by heads of departments to maintain high standards and excellent guest service.

Qualifications

• Excellent customer service skills and a friendly, outgoing personality.
• Ability to learn new skills quickly and adapt to changing needs.
• Flexible, calm under pressure, able to work independently or as part of a team.

Responsibilities

• Support in Bar, Restaurant, Kitchen and Housekeeping operations.
• Provide high-standard guest service and ensure standards are met.

Skills

Customer service

Flexibility

Teamwork

Attention to detail

Job description

Alfa Holiday Grouphas an opportunityfor aHospitality Assistantto join the team atNorfolk Royale Hotel, Bournemouth.

Hospitality Assistant working hours:

As aHospitality Assistantyou will work30hours per week, including weekends & split shifts with an hourly rate of £13.45, regardless of age!

Being a Hospitality Assistant:

As a Hospitality Assistant your role will be varied, having the opportunity to be an all rounder working in numerous areas within the hotel operation; this will include working in the Bar, Restaurant, Kitchen & Housekeepingwithsplit shiftslikely to be required. You will work closely with the heads of departments to assist with their needs and learn how each function works successfully, whilst ensuring company standards are maintained to a high level.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

Our idealcandidate:

Essential Skills:

• Excellent customer service skills, friendly & outgoing personality
• Ability to learn new skills quickly
• To be flexible and keep calm under pressure, working independently and as part of a team.
• Attention to detail

Desirable Skills:

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hospitality Assistant role

We’d love to hear from you!