Integrated Product Support Engineer

Prattwhitney; Malvern Hills; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Life assurance

Annual leave 25 days

Flexible working

Employee discounts

Professional fees support

Employee assistance

Job summary

RTX is seeking a Technical Author to join the Integrated Product Support and Training Team in Malvern. You will develop and deliver technical documentation and training materials, and prepare manuals in government formats.

The role involves classroom and on-the-job training using MS PowerPoint, managing training plans, and coordinating with programme management and engineering. Occasional travel in the UK and overseas is expected.

Qualifications

• Experience in producing technical manuals and training materials.
• Experience with ISR Exploitation Systems is desirable.
• Ability to develop and manage complex training plans under conflicting requirements.
• Experience with MS Office for production, control and amendment of technical manuals.

Responsibilities

• Develop and deliver technical documentation and training materials.
• Prepare technical manuals in AESP or US Government formats.
• Provide classroom and on‑job training using MS PowerPoint.
• Manage training plans and coordinate with programme management and engineering teams.
• Support preparation of IPS/Supportability documentation.

Skills

Technical writing

Training program development

Stakeholder communication

Education

Technical author qualification

Tools

MS Office

MS PowerPoint

Job description

What You Will Do

The successful candidate will work on the Integrated Product Support (IPS) and Training Team, collaborating closely with systems and software engineering and programme management. Your responsibilities will include developing and delivering technical documentation and training materials, preparing technical manuals in AESP or US Government formats, and providing both classroom and on‑job training using tools such as MS PowerPoint. You will manage training plans, coordinate with programme management and engineering teams, and support the preparation of IPS/Supportability documentation. The role is primarily based in Malvern, Worcestershire, with frequent travel within the UK and overseas.

What You Will Learn

Through extensive training you will gain in‑depth knowledge of the SCi‑Toolset and supporting hardware, the development, testing, deployment and maintenance of secure, multi‑server systems, and operational use of these systems in UK and international customer environments. You will sharpen communication and stakeholder management skills by engaging regularly with internal teams and external customers.

Qualifications

• Good working knowledge of technical documentation and training material production.
• Experience in ISR Exploitation Systems is desirable.
• Ability to develop, implement and control complex training plans under conflicting requirements.
• Experience with MS Office for production, control and amendment of technical manuals.
• UK security clearance at the SC level (or ability to obtain).
• Full UK driving licence.

Preferred Experience / Qualifications

• Technical author formal training or qualification.
• Engineering experience.
• Experience with Red Hat Enterprise Linux.
• Background in defense, aerospace or regulated mission‑critical environments.
• Experience with customer‑facing systems and remote technical support.

What We Offer

• Attractive compensation package.
• Private medical insurance.
• Comprehensive pension scheme.
• Life assurance and group income protection.
• 25 days annual leave plus public holidays (with options to buy or sell up to 5 days).
• Flexible working arrangements.
• Employee discounts and a flexible benefits platform.
• Professional fees support.
• Employee assistance programme.

Role Type

Onsite (Periodic work from home possible). The position is based at our Malvern office with regular travel to UK and overseas customer sites as needed.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.