Graduate Technical Support & Sustainment Engineer

Prattwhitney; Malvern Hills; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Pension scheme

Discount gym membership

Holiday buy/sell

Job summary

Raytheon UK invites applications for a hands-on Graduate Technical Support & Sustainment Engineer in Malvern. You will support deployed IT systems across defense and national security environments, handling build, testing, deployment, sustainment and upgrades.

You will travel to sites in the UK and overseas as needed. The role offers exposure to Microsoft, Linux, Active Directory, networking, storage and virtualization, with strong emphasis on practical problem solving and customer support.

Qualifications

• Degree in a relevant IT field.
• Willing and able to travel within the UK and overseas.
• Must be able to obtain UK security clearance (SC minimum).

Responsibilities

• Provide technical support and sustainment for deployed IT systems.
• Assist build, installation, and configuration of complex systems.
• Plan and conduct testing of upgrades and new releases.
• Deliver office-based support by phone and email with occasional out-of-hours.
• Travel to customer sites within the UK and abroad.
• Work across Microsoft, Linux, Active Directory, networking and virtualization.
• Maintain local replicas for troubleshooting and testing.
• Demonstrate systems to customers and contribute to continuous improvement.

Skills

Curiosity

Will travel

Communication

Security clearance

Education

Degree in IT field

Job description

Date Posted: 2026-08-19 Country: United Kingdom Location: Malvern, Worcestershire Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Raytheon UK is looking for a hands-on Graduate Technical Support & Sustainment Engineer to join our team in Malvern, supporting complex IT systems used in defense, national security, and other critical environments. This is a varied role for someone who enjoys getting under the bonnet of technology: building systems, testing upgrades, solving problems, supporting customers, and travelling to sites in the UK and overseas when needed. You will work across the full lifecycle of secure, multi-server and multi-client systems, from build and configuration through to testing, deployment, sustainment, and upgrade. If you enjoy combining technical depth with real-world impact, this role gives you plenty of room to grow.

What You Will Do

• Provide technical support and sustainment for deployed systems, helping ensure they continue to perform reliably and in line with company processes, procedures, and quality standards, including support for AS9100 accreditation.
• Support programs during the build phase of complex systems, including hardware assembly, software installation, and system configuration.
• Plan and carry out testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing and System Acceptance Testing.
• Provide office‑based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement.
• Travel within the UK and overseas to deliver, commission, upgrade, diagnose and resolve issues on systems originally built in Malvern.
• Work across a broad technology stack, including Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions, and virtualisation.
• Maintain locally held replicas of customer systems, using them for troubleshooting, upgrade testing, and issue resolution.
• Demonstrate software and systems to internal and external customers, while contributing to continuous improvement and lean activities.

What You Will Learn

• Build deep, practical experience across a wide range of technologies, including Microsoft and Linux platforms, networking, storage, virtualisation, Active Directory, and certificate management.
• Learn how complex, secure, multi-server systems are built, tested, deployed, and sustained throughout their lifecycle.
• Gain exposure to UK and international customer environments, seeing how systems are used operationally and how best to support them.
• Develop skills in system testing, troubleshooting, and root cause analysis on live and replicated customer systems.
• Strengthen communication and stakeholder management skills through regular engagement with internal teams and external customers.

Qualifications and Skills You Must have

• A degree in a relevant IT field, with work experience (such as a placement year) in a technical IT background.
• Curiosity with the ability to learn and to bring fresh ideas into business.
• Strong written and verbal communication skills, with the ability to build effective relationships with colleagues, customers, and technical teams.
• Willing and able to travel within the UK and overseas and occasionally provide out-of-hours support with prior notice.
• You must be able to obtain and maintain the relevant UK security clearance required for the role, SC at a minimum.

Qualifications We Would Prefer

• A full UK driving licence

What We Offer

In return we offer a benefits package which includes a competitive salary as well as 25 days annual leave plus bank holidays.

• competitive salary
• 25 days annual leave plus bank holidays
• There is an Employee Assistance Programme, option to buy and sell holidays, employee discounts, a fantastic pension scheme, discounted gym membership and much, much more.

Why Join Us

This is a role with variety, visibility, and purpose. One week you could be working in the lab in Malvern, the next supporting a customer site, testing an upgrade, or helping resolve a complex technical issue. You will join a team that works at the sharp edge of system sustainment, where technical quality, reliability and customer trust are essential.

About Raytheon UK

Raytheon UK delivers innovative, high-integrity solutions across defense, national security, and other critical domains. We combine advanced technology, robust engineering and long-term support to help customers complete their most complex missions. As part of RTX, one of the world’s largest aerospace and defense companies, we bring together engineering expertise, global capability, and a shared commitment to helping create a safer, more secure world. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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