Integrated Product Support Engineer

Raytheon UK; Malvern; On-site; GBP 48,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension scheme

Life Assurance

Group Income Protection

25 days annual leave + public holidays

Flexible working

Employee discounts

Employee Assistance Programme (EAP)

Professional fees support

Job summary

Raytheon UK, based in Malvern, is seeking a Technical Author to join the Integrated Product Support and Training Team. You will develop and maintain technical documentation and training materials, and deliver customer training sessions across UK and international environments.

Responsibilities include preparing manuals in formats such as AESP or US Government Technical Manual, and supporting the IPS/Supportability documentation.

Qualifications

• Good working knowledge of technical documentation and training material production, with a background in ISR Exploitation Systems desirable.
• Capable of developing, implementing and controlling training plans with conflicting requirements within a busy training programme.
• Experience conducting Maintenance Task Analysis on ISR Exploitation Systems.
• Proficient with MS Office for the production, control and amendment of supportability documentation and technical manuals.

Responsibilities

• Collaborate with systems, software engineering, and programme management to deliver IPS/Training.
• Develop, deliver, and maintain technical documentation and training materials.
• Prepare Technical Manuals in formats such as AESP or US Government Technical Manual.
• Build and conduct customer training sessions using MS PowerPoint and on‑job training.
• Prepare IPS/Supportability documentation and support customer-facing systems.
• Gain extensive training on UK security clearance (SC minimum).
• Learn the lifecycle of secure, multi‑server systems and provide support across UK and international environments.
• Strengthen communication and stakeholder management through regular engagement with internal teams and external customers.

Skills

Technical documentation

Training material production

MS Office

Stakeholder management

ISR Exploitation Systems

Tools

Red Hat Enterprise Linux

MS PowerPoint

Job description

Overview

At RTX, the world’s largest aerospace and defense company, 185,000 engineers and scientists work together to solve complex problems. Raytheon brings more than 100 years of experience and engineering expertise to help defend freedoms and deter aggression. Join us to shape the future of aerospace and defense.

Responsibilities

• Serve as part of the Integrated Product Support (IPS) and Training Team, collaborating with systems, software engineering, and programme management.
• Develop, deliver, and maintain technical documentation and training materials.
• Prepare Technical Manuals in formats such as AESP or US Government Technical Manual.
• Build and conduct customer training sessions using MS PowerPoint and on‑job training.
• Assist the Integrated Support Manager in carrying out all role‑related tasks.
• Prepare IPS/Supportability documentation and support customer‑facing systems.
• Obtain and maintain the required UK security clearance (SC minimum).
• Gain extensive training on SCi‑Toolset and the supporting hardware infrastructure.
• Learn the lifecycle of secure, multi‑server systems and provide support across UK and international environments.
• Strengthen communication and stakeholder management through regular engagement with internal teams and external customers.

Qualifications

• Good working knowledge of technical documentation and training material production, with a background in ISR Exploitation Systems desirable.
• Capable of developing, implementing and controlling training plans with conflicting requirements within a busy training programme.
• Experience conducting Maintenance Task Analysis on ISR Exploitation Systems.
• Proficient with MS Office for the production, control and amendment of supportability documentation and technical manuals.

Preferred Qualifications

• Experience as a Technical Author.
• Formal training qualification.
• Engineering experience.
• Experience with Red Hat Enterprise Linux.
• Experience working in defense, aerospace or another regulated, mission‑critical environment.
• Experience supporting customer‑facing systems and providing remote technical support.
• A full UK driving licence.

Benefits

• Attractive compensation package.
• Private Medical Insurance.
• Fantastic pension scheme.
• Life Assurance and Group Income Protection Scheme participation.
• 25 days annual leave plus public holidays, with the option to buy or sell up to 5 days each year.
• Flexible working.
• Employee discounts and Flexible Benefits platform.
• Support with professional fees.
• Employee Assistance Programme (EAP).
• And much more.

Equal Employment Opportunity

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Role Type

Onsite. Periodic work from home is possible. The role is based primarily at Malvern, Worcestershire, and requires regular travel within the UK and overseas.