Systems Engineer

RTX Corporation; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

25 days holiday

Bonus scheme

Flexible Benefits

Enhanced sick pay

Family-friendly policies

Job summary

Raytheon UK in Gloucester is seeking a Systems Engineer for a full-time, on-site role within the IT support team. You will maintain a reliable IT environment, bridging project and business units via JIRA Service Desk, and work within ISO27001:2022 aligned IT governance at scale.

The role requires hands-on maintenance of hardware, software, networks, and the laptop estate, with strong knowledge of Windows/macOS and PowerShell.

Qualifications

• Experience maintaining IT estate including hardware, software, networks.
• Ability to work on-site with minimal supervision at Gloucester.
• Experience with JIRA Service Desk administration.

Responsibilities

• Perform routine maintenance, patching, and updates of the IT estate.
• Conduct regular audits, reports and risk assessments.
• Provide technical support to end users across devices and peripherals.
• Manage user accounts, onboarding/offboarding, permissions and access.
• Maintain accurate incident/resolution/documentation records.
• Assist with onboarding/offboarding and device setup.
• Support meeting rooms, AV equipment, printers, and telephony systems.

Skills

IT support

JIRA Service Desk

Windows

macOS

PowerShell

Networking

IT governance

SC clearance

eDV clearance

Atlassian JIRA

Education

CompTIA Network+

ITIL 4

ISO27001 certification

Tools

JIRA

Confluence

Endpoint management software

Job description

Raytheon UK have a full time on-site, permanent opportunity for a Systems Engineer to join our team in Gloucester. We are looking for a talented engineer to be part of IT support team delivering support to engineers and wider business, ensuring the smooth operation of hardware, software, networks, and business-critical systems. Your primary role would be to maintain a reliable IT environment and act as a bridge between project and business units via the JIRA Service Desk. This area of the business provides ISO27001:2022 aligned IT support at scale. Collaborating with engineers to create, maintain and deliver secure, mission critical systems. Due to the interesting work we do and the sector this team is working in, we require all candidates to be willing and eligible to hold SC and eDV clearance.

• Perform routine maintenance, patching, and updates of the IT estate
• Conduct regular audits, reports and risk assessments
• Provide technical support to end users across thin clients, laptops, mobile devices, and peripherals
• Manage user accounts, onboard, offboard, manage permissions, and access to internal and external systems
• Contribute to the completion of milestones associated with your IT projects
• Maintain accurate documentation of incidents, resolutions, and asset inventory
• Assist with onboarding/offboarding processes, including device setup and recovery
• Support meeting rooms, AV equipment, printers, and telephony systems
• Diagnose and resolve hardware, software, and network issues on-site
  Experience of maintaining the laptop estate via the endpoint management software
• Knowledge of networking, including security and IT governance frameworks
• Working experience with IT project delivery
• Administration of Atlassian JIRA and Confluence
• PowerShell script writing and troubleshooting skills
• Strong knowledge of Windows and macOS
• Prior experience with working independently on-site with minimal supervision

Additional Skills and Experience

• CompTIA Network+, ITIL 4, ISO27001 or similar certification
  At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

• Competitive salary
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary 'Life Assurance' with pension
• 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
• Company bonus scheme (discretionary)
• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others
• Enhanced sick pay
• Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave

Work Culture

• 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
• Early 1.30pm finish Friday, start your weekend early!
• Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
• Up to 5 paid days volunteering each year.
• Flexible working culture focused on output, with more formal flexible working arrangements on request (assessed subject to role) - please highlight any requests to the Talent Acquisition team.