Integrated Laboratory Medicine Deputy Information Manager

The Methodist Church in Britain; Newcastle upon Tyne; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible working arrangements

Staff benefits

Job summary

The Methodist Church in Britain is seeking an experienced LIMS Manager on a 24-month fixed-term basis at Freeman Hospital, Newcastle upon Tyne. You will run the LIMS day-to-day and develop change-control and continuity processes within a multidisciplinary team.

The role focuses on incident management, KPI development, training IT leads, and building robust service support procedures in collaboration with IT service management.

Qualifications

• Masters or higher degree in computing subjects or equivalent practical experience.
• Experience of day-to-day management of a LIMS.
• Experience of producing business cases and executive papers.

Responsibilities

• Provide day-to-day management of the LIMS
• Maintain and develop the LIMS to ensure optimum availability and minimise disruption and downtime
• Develop and improve service support processes, including incident, change, problem management and business continuity
• Work with IT Service Management to eliminate recurring issues
• Configure and implement procedures to populate and maintain the IT knowledgebase
• Support the ILM Information Manager and develop KPIs for the laboratory service, ensuring service targets are achieved
• Act as a key link so new systems and changes to the live system are supportable
• Produce business cases for internal department projects
• Train and support Department IT Leads, including in the Information Manager's absence, and support them in managing departmental IT systems
• Co-ordinate training and development for all staff in line with service requirements
• Work within a multidisciplinary, cross-directorate technical support team
• Perform other duties and special projects as requested by line management

Skills

IT operations knowledge

Change control

Stakeholder management

Deadline discipline

Communication skills

Analytical/presentation skills

Education

Masters or higher degree in computing subjects

Job description

A 24-month fixed-term post covering a secondment in Integrated Laboratory Medicine, a diagnostics directorate at the Newcastle upon Tyne Hospitals NHS Foundation Trust, based at the Freeman Hospital. The role centres on running the LIMS day to day and building the incident, change and continuity processes behind it. It reports to the Information Manager, supports department IT leads through training and systems work, and sits within a multidisciplinary technical team. Candidates need a Masters-level or equivalent portfolio background in systems work, plus LIMS and change-control experience.

What the job involves

• Provide day-to-day management of the LIMS
• Maintain and develop the LIMS to ensure optimum availability and minimise disruption and downtime
• Develop and improve service support processes, including incident, change, problem management and business continuity
• Work with IT Service Management to eliminate recurring issues
• Configure and implement procedures to populate and maintain the IT knowledgebase
• Support the ILM Information Manager and develop KPIs for the laboratory service, ensuring service targets are achieved
• Act as a key link so new systems and changes to the live system are supportable
• Produce business cases for internal department projects
• Train and support Department IT Leads, including in the Information Manager's absence, and support them in managing departmental IT systems
• Co-ordinate training and development for all staff in line with service requirements
• Work within a multidisciplinary, cross-directorate technical support team
• Perform other duties and special projects as requested by line management

What’s required

Qualifications

• Masters or higher degree in computing subjects, or equivalent skills from an extensive portfolio of practical experience

Experience

• Experience of day-to-day management of a LIMS
• Experience of producing business cases and executive papers

  Skills & knowledge

  • Broad knowledge of IT operations and support
  • Working within a strict change control environment
  • Good stakeholder management
  • Organisational and coordination skills, working to deadlines under pressure
  • Fluent, confident communication with staff at all levels, with strong interpersonal and influencing skills
  • Strong analytical and presentation skills, including interpreting complex multi-stranded information from diverse sources

  Nice to have

  • PRINCE2 Foundation
  • Experience of working in an NHS pathology laboratory environment
  • Knowledge of build and test environments
  • Knowledge of the full development lifecycle

  What’s offered

  • Flexible working arrangements, discussed case by case
  • Staff benefits detailed in attached documents