Integrated Laboratory Medicine Deputy Information Manager

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Newcastle Hospitals NHS Foundation Trust is seeking a Deputy Information Manager for Integrated Laboratory Medicine on a two-year secondment, reporting to the Information Manager. The role supports diagnostics across the Trust and partner sites to sustain high-quality clinical care.

You will develop service support processes, manage incident and change control, maintain the LIMS, and contribute to KPIs and business continuity, working with IT leads and a cross-directorate team.

Qualifications

• Higher degree/Masters in computer programming, systems analysis, development or systems engineering.
• Prince 2 Foundation certification.

Responsibilities

• Provide day-to-day management of the LIMS system.
• Maintain and develop the LIMS to ensure optimum availability.
• Minimise day-to-day disruption and downtime.
• Collaborate with IT Service Management to improve incident and problem management and business continuity.
• Train and support Department IT Leads in the absence of the ILM Information Manager.
• Support the Department IT Leads in management of department IT systems.
• Coordinate training and development for staff.
• Work as part of a multidisciplinary, cross-directorate technical support team.
• Perform other duties and undertake special projects as required.

Skills

Change management

Incident management

Problem management

Business continuity

Project coordination

Stakeholder communication

Education

Master's degree in IT / computer science

Prince 2 Foundation

Tools

LIMS (Laboratory Information Management System)

Job description

Integrated Laboratory Medicine Deputy Information Manager

The closing date is 29 October 2026

Due to secondment, Integrated Laboratory Medicine (ILM) at The Newcastle Hospitals Foundation Trust is seeking to recruit a Deputy Information Manager, reporting directly to the Information Manager for a period of two years. The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.

Main duties of the job

The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.

In addition to the main duties of the job, the ILM Deputy Information Manager will:

Develop and improve the service support processes including, but not limited to, optimal day to day functioning, service support processes, Incident Management, Change Management, Problem Management, and Business Continuity

Configure and implement procedures to populate and maintain the IT Knowledgebase

Support the ILM Information Manager and develop Key performance Indicators for the Laboratory Service

Ensure service targets are achieved

Act as a key link within the organisation to ensure new systems and changes to the live system are supportable

Produce business cases for internal department projects

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on Careers at The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit our website: Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Provide day-to-day management of the LIMS system
• To maintain and develop the LIMS to ensure optimum availability
• To ensure day to day disruption and downtime is minimised
• Work closely with IT Service Management to eliminate reoccurring issues by developing sound incident and problem management processes and business continuity strategies
• To train and support the Department IT Leads in the absence of the ILM Information Manager
• To support the Department IT Leads in the management of departmental specific IT systems
• Co-ordinate appropriate training and development for all staff members in line with service requirements
• To work as part of a multidisciplinary, cross-directorate technical support team
• Perform other duties and undertake special projects as requested by line management

Qualifications & Education

• Possess a higher degree/Masters including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired skills and knowledge via an extensive portfolio of practical experience
• Prince 2 Foundation

Knowledge & Experience

• Broad based knowledge covering aspects of IT operations and support
• Experience of day-to-day management of a LIMS (Laboratory Information Management System)
• Have knowledge and be able to work within a strict change control environment
• Experience of producing business cases and executive papers
• Experience of working in an NHS Pathology Laboratory environment
• Knowledge of build and test environments
• Knowledge of the full development lifecycle

Skills & Abilities

• Have effective organisational and coordination skills, combined with ability to work to deadlines under pressure
• Ability to converse fluently, logically, and confidently with a wide range of levels of staff; possess good interpersonal and communication skills
• Strong interpersonal and influencing skills
• Strong analytical skills are required to interpret, analyse and present highly complex multi stranded information of varying quality from a number of diverse sources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust