Integrated Laboratory Medicine Deputy Information Manager

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 49,000 - 57,000; Full time

Job summary

The Newcastle Hospitals NHS Foundation Trust is seeking an Integrated Laboratory Medicine Deputy Information Manager (Band 7) for a fixed-term two-year contract. The role focuses on managing the LIMS, service processes, incident and problem management, and delivering business continuity within a busy NHS pathology setting.

You will work closely with the ILM Information Manager and IT teams, drive KPI development, and contribute to system changes while ensuring high availability and service

Qualifications

• Higher degree or relevant portfolio of practical IT experience.
• Prince 2 Foundation certification.
• Broad knowledge of IT operations and support.
• Experience managing a LIMS (Laboratory Information Management System).
• Experience in a strict change control environment.
• Experience producing business cases and executive papers.
• Experience working in an NHS Pathology Laboratory environment.
• Knowledge of build and test environments.
• Knowledge of the full development lifecycle.

Responsibilities

• Provide day-to-day management of the LIMS system.
• Maintain and develop the LIMS to ensure optimum availability.
• Minimise day-to-day disruption and downtime.
• Work with IT Service Management to eliminate reoccurring issues by developing incident and problem management processes and business continuity strategies.
• Train and support the Department IT Leads in the absence of the ILM Information Manager.
• Support the Department IT Leads in the management of departmental IT systems.
• Coordinate appropriate training and development for all staff members in line with service requirements.
• Work as part of a multidisciplinary, cross-directorate technical support team.
• Perform other duties and undertake special projects as requested by line management.

Skills

Organisational skills

Coordination skills

Interpersonal skills

Analytical skills

Communication skills

Education

Higher degree/Masters in relevant field

Prince 2 Foundation

Job description

Integrated Laboratory Medicine Deputy Information Manager

Band 7

Main area 317 IT - Directorate Support Grade Band 7 Contract Fixed term: 24 months (from date of appointment) Hours Full time - 37.5 hours per week Job ref 317-2026-41-003

Site Freeman Hospital Town 317 01 Freeman Hospital Salary £49,387 - £56,515 per annum Salary period Yearly Closing 29/10/2026 23:59 Interview date 17/11/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Due to secondment, Integrated Laboratory Medicine (ILM) at The Newcastle Hospitals Foundation Trust is seeking to recruit a Deputy Information Manager, reporting directly to the Information Manager for a period of two years. The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.

• Interview Date Tuesday 17 November 2026

NO AGENCIES PLEASE

Main duties of the job

The Directorate of Integrated Laboratory Medicine plays a pivotal role in provision of diagnostics services, which are essential for the delivery of high-quality clinical care both within the Trust and in Primary Care Trusts. In addition, the Directorate provides a range of specialised diagnostic services to other hospitals and laboratories within the region and other parts of the UK.

In addition to the main duties of the job, the ILM Deputy Information Manager will:

Develop and improve the service support processes including, but not limited to, optimal day to day functioning, service support processes, Incident Management, Change Management, Problem Management, and Business Continuity

Configure and implement procedures to populate and maintain the IT Knowledgebase

Support the ILM Information Manager and develop Key performance Indicators for the Laboratory Service

Ensure service targets are achieved

Act as a key link within the organisation to ensure new systems and changes to the live system are supportable

Produce business cases for internal department projects

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

Detailed job description and main responsibilities

• Provide day-to-day management of the LIMS system
• To maintain and develop the LIMS to ensure optimum availability
• To ensure day to day disruption and downtime is minimised
• Work closely with IT Service Management to eliminate reoccurring issues by developing sound incident and problem management processes and business continuity strategies
• To train and support the Department IT Leads in the absence of the ILM Information Manager
• To support the Department IT Leads in the management of departmental specific IT systems
• Co‑ordinate appropriate training and development for all staff members in line with service requirements
• To work as part of a multidisciplinary, cross-directorate technical support team
• Perform other duties and undertake special projects as requested by line management

Person specification

Qualifications & Education

• Possess a higher degree/Masters including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired skills and knowledge via an extensive portfolio of practical experience
• Prince 2 Foundation

Knowledge & Experience

• Broad based knowledge covering aspects of IT operations and support
• Experience of day-to-day management of a LIMS (Laboratory Information Management System)
• Have knowledge and be able to work within a strict change control environment
• Experience of producing business cases and executive papers
• Experience of working in an NHS Pathology Laboratory environment
• Knowledge of build and test environments
• Knowledge of the full development lifecycle

Skills & Abilities

• Have effective organisational and coordination skills, combined with ability to work to deadlines under pressure
• Ability to converse fluently, logically, and confidently with a wide range of levels of staff; possess good interpersonal and communication skills
• Strong interpersonal and influencing skills
• Strong analytical skills are required to interpret, analyse and present highly complex multi stranded information of varying quality from a number of diverse sources

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third‑Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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