Insurance Technician - Ops & Data Quality Pro

Next Employment Ltd; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Next Employment Ltd is seeking an Established Technician to join the Operations Team in the UK. You will provide technical processing support to the Technical Team and Broking Divisions, ensuring compliance with FCA guidelines and internal audit standards.

You will use your market knowledge to make routine decisions, check others' work, and support less experienced colleagues while improving data quality and process efficiency.

Qualifications

• 12+ months insurance experience required.
• Understanding of broking, claims, premium and delegated authority processes.
• Familiar with London Market processes and insurance distribution channels.
• Ability to analyse information and escalate when needed.
• Strong communication and stakeholder management skills.
• Knowledge of policy lifecycle.

Responsibilities

• Complete standard and increasingly non-standard processing to meet service levels.
• Use judgement to identify issues, analyse information and resolve routine problems.
• Create, process and check accurate documentation and data using relevant systems.
• Perform quality control checks on colleagues' work per agreed processes.
• Train and support less experienced colleagues as required.
• Identify errors/omissions risks and escalate promptly.
• Contribute to ad hoc tasks and improvements to processes or data quality.
• Manage competing priorities and adjust plans as requirements change.
• Build trusted relationships within the team and with internal stakeholders.
• Use feedback, data and technology to improve performance and service delivery.

Skills

Insurance principles

Policy lifecycle

London Market processes

Decision making

Problem solving

Communication

Education

CII Cert

Tools

Microsoft Excel

Power BI

Job description

Next Employment Ltd is seeking an Established Technician to join the Operations Team in the UK. You will provide technical processing support to the Technical Team and Broking Divisions, ensuring compliance with FCA guidelines and internal audit standards.

You will use your market knowledge to make routine decisions, check others' work, and support less experienced colleagues while improving data quality and process efficiency.