Insurance Technician

Next Employment Ltd; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Next Employment Ltd is seeking an Established Technician to join the Operations Team in the UK. You will provide technical processing support to the Technical Team and Broking Divisions, ensuring compliance with FCA guidelines and internal audit standards.

You will use your market knowledge to make routine decisions, check others' work, and support less experienced colleagues while improving data quality and process efficiency.

Qualifications

• 12+ months insurance experience required.
• Understanding of broking, claims, premium and delegated authority processes.
• Familiar with London Market processes and insurance distribution channels.
• Ability to analyse information and escalate when needed.
• Strong communication and stakeholder management skills.
• Knowledge of policy lifecycle.

Responsibilities

• Complete standard and increasingly non-standard processing to meet service levels.
• Use judgement to identify issues, analyse information and resolve routine problems.
• Create, process and check accurate documentation and data using relevant systems.
• Perform quality control checks on colleagues' work per agreed processes.
• Train and support less experienced colleagues as required.
• Identify errors/omissions risks and escalate promptly.
• Contribute to ad hoc tasks and improvements to processes or data quality.
• Manage competing priorities and adjust plans as requirements change.
• Build trusted relationships within the team and with internal stakeholders.
• Use feedback, data and technology to improve performance and service delivery.

Skills

Insurance principles

Policy lifecycle

London Market processes

Decision making

Problem solving

Communication

Education

CII Cert

Tools

Microsoft Excel

Power BI

Job description

Working within the operations team this is an excellent opportunity for someone with a min 12 month insurance experience to make their mark and gain superb career opportunities.

As an Established Technician in our Operations Team, you will provide technical processing support to the Technical Team and Broking Divisions through standard and increasingly non-standard processing, in line with compliance, FCA and internal audit guidelines.

You will use your broader technical and market knowledge to make routine decisions, resolve issues, check the work of others and support less experienced colleagues.

Responsibilities

• Complete standard and increasingly non-standard processing prioritising workload to meet service levels
• Use judgement to identify issues, analyse information and resolve routine problems .
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians' work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and elevate promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

You will need

• Sound understanding of insurance principles and the policy lifecycle
• An understanding of classes of business.
• Understanding of applicable broking, claims, premium and delegated authority processes.
• Understanding of London Market processes, insurance distribution channels and the wider insurance industry.
• Understanding of the link between the role and IBA.
• Ability to analyse information, make routine decisions and solve problems using policies and procedures.
• Ability to work with moderate guidance and recognise when escalation is required.
• Competent use of relevant business systems, Microsoft Excel and Power BI reports.
• Strong communication, organisation, customer service and stakeholder relationship skills.
• CII Cert, or equivalent relevant technical knowledge and experience.