Insurance Team Leader

QBE Insurance Group; Chelmsford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance company in Chelmsford seeks an Insurance Team Leader to guide a high-performing team in managing substantial premium collections. This role emphasizes leadership, stakeholder management, and operational excellence in a hybrid work environment.

Benefits

30 days holiday a year

Flexible working

Pension contributions of 10%

Private medical insurance

Family friendly policies

Qualifications

• Experience of leading and developing high-performing teams.
• Excellent stakeholder management skills.

Responsibilities

• Lead, coach, and support the team to deliver on business goals.
• Collaborate with senior leadership to shape operational strategy.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Team Management

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Insurance Team Leader

Chelmsford

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We're hiring for an Insurance Team Leader to join our Credit Control team on a full time, permanent basis.

We aim to provide an experience that is both fulfilling and meaningful. Reaching your goals is important and we're committed to helping you get there. There will be opportunities to expand and enhance your skills and experience by working with other teams and departments and we'll ensure you stay relevant in your role and industry.

Your new role

As our Team Leader, you’ll guide and support a team handling over £5.2 billion in annual premium collections. Your mission? Keep the engine running smoothly, make sure targets are hit, and uphold the high standards our stakeholders rely on.

You’ll lead by example—ensuring day-to-day operations stay on track, your team feels supported, and performance goals are not just met, but exceeded. Accuracy, compliance, and clear reporting will be part of your daily rhythm, along with building trusted partnerships across the business.

This is a role for someone who enjoys leading from the front and thrives in a fast-paced, collaborative environment.

Main responsibilities:

• Lead, coach, and support the team to deliver on business goals and service standards

• Collaborate with senior leadership to shape and implement operational strategy

• Take ownership of complex queries, ensuring swift and effective resolution

• Build strong relationships with underwriters, clients, and offshore teams

• Foster clear communication, collaboration, and continuous improvement

• Monitor performance, troubleshoot issues, and drive results through people

About You

You’re an experienced team leader—motivated, calm under pressure, and always two steps ahead. You know how to bring people with you, keep things moving, and make the complex feel manageable. Whether it’s prioritising tasks, having honest conversations, or delivering on tight timelines, you get it done with integrity and focus.

Your resilience and adaptability mean you thrive in fast-moving environments, and your organisation skills keep both people and processes on track. You take pride in building positive relationships—internally and externally—and you lead with empathy, clarity, and purpose.

Skills You’ll Need:

• Experience of leading and developing high-performing teams

• Excellent stakeholder management skills and the ability to build trust quickly

• Resilience, adaptability, and a calm approach to pressure or shifting priorities

• Super-organised with sharp attention to detail—even when juggling multiple projects

Bonus Skills (We’ll Help You Get There):

• A working knowledge of London Market credit control (bureau/non-bureau)

• Understanding of legal/regulatory frameworks like FCA or Lloyd’s

• Exposure to underwriting or insurance admin processes

• Familiarity with reinsurance or class-specific insurance knowledge

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best ”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.