Insurance Team Leader

Infuse; Chelmsford; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Insurance Team Leader to join their dynamic Credit Control team. This full-time, permanent position offers a unique opportunity to lead a high-performing team managing over £5.2 billion in annual premium collections. You will play a crucial role in maintaining smooth operations, meeting targets, and fostering a collaborative environment. With a strong emphasis on accuracy and compliance, this role is perfect for someone who thrives under pressure and enjoys building trusted partnerships across the business. Join a forward-thinking company committed to innovation and employee well-being.

Benefits

30 days holiday

Flexible working options

Pension plan with 10% employer contributions

Fully funded private medical insurance

Remote work options abroad

Qualifications

• Experienced team leader with a focus on guiding high-performing teams.
• Strong stakeholder management and organizational skills.

Responsibilities

• Lead and support a team managing significant annual premium collections.
• Collaborate with leadership to implement operational strategies.

Skills

Team Leadership

Stakeholder Management

Organizational Skills

Resilience

Adaptability

Job description

Primary Details
Time Type: Full time
Worker Type: Employee
Insurance Team Leader
Location: Chelmsford
Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We're hiring for an Insurance Team Leader to join our Credit Control team on a full-time, permanent basis. We aim to provide an experience that is both fulfilling and meaningful. You will have opportunities to expand your skills by working with various teams and departments, ensuring you stay relevant in your role and industry.

Your new role

As our Team Leader, you'll guide and support a team managing over £5.2 billion in annual premium collections. Your mission? Maintain smooth operations, meet targets, and uphold high standards. You'll lead by example, ensuring daily operations stay on track, your team feels supported, and performance goals are exceeded. Your focus on accuracy, compliance, and clear reporting will be vital, along with building trusted partnerships across the business. This role suits someone who enjoys leading from the front and thrives in a fast-paced, collaborative environment.

Main responsibilities

• Lead, coach, and support the team to achieve business goals and service standards
• Collaborate with senior leadership to shape and implement operational strategies
• Handle complex queries efficiently and effectively
• Build strong relationships with underwriters, clients, and offshore teams
• Promote clear communication, collaboration, and continuous improvement
• Monitor performance, troubleshoot issues, and drive results through people

About You

You are an experienced team leader, motivated, calm under pressure, and proactive. You excel at guiding people, managing priorities, and maintaining integrity and focus under tight deadlines. Your resilience and adaptability help you thrive in dynamic environments, and your organizational skills keep processes and people on track. You pride yourself on building positive relationships internally and externally, leading with empathy, clarity, and purpose.

Skills Youll Need

• Experience in leading and developing high-performing teams
• Excellent stakeholder management skills and ability to build trust quickly
• Resilience, adaptability, and a calm approach to pressure and shifting priorities
• Strong organizational skills with attention to detail, even when juggling multiple projects

Bonus Skills

• Knowledge of London Market credit control (bureau/non-bureau)
• Understanding of legal/regulatory frameworks like FCA or Lloyds
• Experience with underwriting or insurance administration processes
• Familiarity with reinsurance or specific insurance knowledge

Why QBE?

At QBE, we want our people to feel rewarded and inspired. Our 'At My Best' initiative supports your well-being with flexible benefits tailored to your needs. We are committed to building a diverse, inclusive workplace that reflects our communities and fosters innovation and resilience.

We offer comprehensive benefits including 30 days holiday, flexible working options, a pension plan with 10% employer contributions, fully funded private medical insurance, family-friendly policies, remote work options abroad, and sustainable investing initiatives.

Our awards and commitments

QBE has received numerous awards for innovation, diversity, and workplace excellence, reflecting our dedication to a positive and inclusive culture.

Inclusion and Accessibility

We strive to create an accessible workplace and support candidates with accommodations during recruitment.

Sustainability

Our focus on ESG and sustainability includes commitments to a net-zero economy, a resilient workforce, and impactful investments like our Premiums4Good initiative.

What next?

If you're passionate about contributing to QBE's vision, apply now by submitting your CV. Our Talent Acquisition team will contact you if your profile matches the role. Join us in making a difference!