Insurance Support Advisor

Aspire Recruitment; West Kirby; On-site; GBP 26,000 - 30,000; Full time

Job summary

Aspiring Insurance Support Advisor role based near Liverpool city centre area requires handling customer service, renewals and admin support while linking customers to insurance needs. The position involves working across phone, post, email and in-person inquiries to ensure a smooth customer journey.

Applicants should have at least 2 years in an insurance support-type role, with KPI-driven experience and familiarity with FCA regulations.

Qualifications

• At least 2 years' experience in an insurance support or focused role (commercial and automotive insurance desirable).
• Experience working toward KPI and target-related expectations.
• Exposure to FCA regulations and guidelines preferred.

Responsibilities

• Provide excellent customer service across insurance queries and administrative policies.
• Support insurance requirements across the full range of products we offer, including renewals and claims.
• Notify customers of relevant information in line with FCA and company guidelines.

Skills

Insurance experience

KPI driven

FCA familiarity

Job description

Insurance Support Advisor

Salary - £26,000-£30,000 per annum

Hours - Full time, permanent contract. Mon-Fri, (Apply online only)

We are currently recruiting for an Insurance Support Advisor, to be based at one of the client's biggest offices on the outskirts of the Liverpool city centre area. This is a fantastic role working with a well-known, nationwide insurance broker. In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules & guidelines are followed whilst also providing the best customer journey possible.

Additional Responsibilities Include:

• Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies.
• Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims.
• Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements.
• Planning and processing all administration jobs to efficiently control yours and your own teammates workloads.
• Adhere to both company and FCA guidelines & regulations.

Qualifications / Skills Required:

• At least 2 year's experience in an insurance support or focused role, desirably dealing with both commercial insurance and automotive insurance.
• Have experience working towards KPI and target related expectations.
• Ideally had an exposure to working towards FCA regulations and guidelines.