Fleet Support Advisor

Jobwise Ltd; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary range

Working hours

Holiday allocation

Private medical cover

Death in service

Pension scheme

Professional qualifications support

Well-being support

Employee discounts

Liverpool office

Job summary

Jobwise Ltd in Liverpool is seeking a Fleet Support Advisor to join a growing commercial team. You will support a portfolio of fleet and commercial motor clients, handling queries by phone and email, processing policy changes, and maintaining records.

The role emphasizes strong customer service and relationship building. The ideal candidate has at least 2 years in commercial insurance or insurance customer service, with fleet or multi-vehicle experience preferred.

Qualifications

• At least 2 years' experience in commercial insurance or insurance customer service.
• Fleet or multi-vehicle insurance experience would be an advantage.
• Ability to work independently and use your own initiative.
• Strong attention to detail and good IT skills.
• A proactive, customer-focused approach.

Responsibilities

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

Skills

Customer service

Independent working

Attention to detail

IT skills

Proactive mindset

Job description

Fleet Support Advisor

Looking for a Monday to Friday insurance role where your customer service skills will really make an impact? A well‑established insurance company is looking for a Fleet Support Advisor to join its growing commercial team in Liverpool. This is a fantastic opportunity for an experienced Customer Service Advisor or insurance professional to join a supportive business that offers genuine career development and long‑term stability.

Responsibilities

• Supporting a portfolio of fleet and commercial motor insurance clients.
• Handling customer and insurer queries by phone and email.
• Processing policy changes and maintaining accurate records.
• Building strong client relationships and delivering excellent customer service.
• Identifying opportunities to introduce additional insurance products where appropriate.

Qualifications

• At least 2 years’ experience in commercial insurance or insurance customer service.
• Fleet or multi‑vehicle insurance experience would be an advantage.
• Ability to work independently and use your own initiative.
• Strong attention to detail and good IT skills.
• A proactive, customer‑focused approach.

Benefits

• Competitive salary of £26,000‑£28,000.
• Working hours: Monday‑Friday, 9am‑5pm.
• 23 days holiday plus bank holidays, increasing with service.
• Private medical cover and Death in Service (after probation).
• Pension scheme.
• Fully supported professional insurance qualifications and genuine career progression.
• Well‑being support and employee discounts.
• Friendly, supportive office environment in Liverpool.