Insurance Solutions & Customer Care Advisor

Lexham Insurance Group; Stuston; On-site; GBP 24,102 - 29,458; Full time

Benefits offered by this job

Inhouse Training

Perkbox benefits

29 days holiday

Pension scheme

Discretionary bonus

Social events

Job summary

Lexham Insurance Group is seeking a Customer Advisor in the United Kingdom to be the first point of contact for potential and existing clients, handling vehicle insurance quotations and general enquiries with professional, clear communication.

You will gather accurate information, deliver high-quality service, and work within our values of Customer Driven, Excellence, Respect and Integrity, with opportunities for progression and a supportive training environment.

Qualifications

• Strong communication and telephone skills are essential.
• Customer-focused attitude with attention to detail and quick learning.
• Basic English, maths and computer proficiency with commitment to high-quality service.
• Proactive, solution-focused team player with excellent interpersonal skills.
• Attention to detail and analytical abilities.
• Excellent communication and ability to work under pressure in a fast-paced environment.

Responsibilities

• Responding to inbound calls and client enquiries with professionalism and expertise.
• Conducting outbound calls and client enquiries with professionalism and expertise.
• Servicing customers through various digital solutions including E-mail and Live Chat.
• Providing insurance quotations and solutions, with a focus on customer satisfaction.
• Offering guidance on our full suite of motor insurance products.
• Ensuring seamless service to build long-term relationships with our clients.
• Ensure compliance with company policies and regulations.
• Communication will be core to your role.
• Identify and champion business improvements and share best practice with Lexham Group.

Skills

Communication skills

Telephone skills

Customer focus

Attention to detail

Analytical skills

Interpersonal skills

Multitasking

Computer proficiency

Job description

Lexham Insurance Group is seeking a Customer Advisor in the United Kingdom to be the first point of contact for potential and existing clients, handling vehicle insurance quotations and general enquiries with professional, clear communication.

You will gather accurate information, deliver high-quality service, and work within our values of Customer Driven, Excellence, Respect and Integrity, with opportunities for progression and a supportive training environment.