Customer Advisor

Lexham Insurance Group; Botesdale; On-site; GBP 26,780 - 30,787; Full time

Benefits offered by this job

Perkbox benefits

Pension Scheme

Discretionary Bonus

29 days holiday

Job summary

Lexham Insurance Group is seeking a Customer Advisor to be the first point of contact for potential and existing clients. You will handle vehicle insurance quotations, general insurance enquiries, and service requests with clear communication and a focus on delivering high-quality service that reflects our core values of Customer Driven, Excellence, Respect and Integrity.

You will gather accurate information, respond to inbound and outbound calls, service via email and live chat, offer guidance

Qualifications

• Strong communication and telephone skills are essential.
• Customer-focused attitude with attention to detail and ability to learn quickly.
• Basic English, maths and computer proficiency and commitment to high-quality service.
• Proactive, solutions-focused team player with excellent interpersonal skills.

Responsibilities

• Responding to inbound calls and client enquiries with professionalism and expertise.
• Conducting outbound calls and client enquiries with professionalism and expertise.
• Servicing customers through various digital solutions including e-mail and live chat.
• Providing insurance quotations and solutions with a focus on customer satisfaction.
• Guiding customers on our motor insurance products.
• Ensuring seamless service to build long-term relationships with clients.

Skills

Clear communication

Telephone skills

Customer-focused

Attention to detail

Interpersonal skills

Analytical skills

Tools

Computer proficiency

Job description

ROLE PURPOSE

You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates.

As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.

KEY ACCOUNTABILITIES

• Responding to inbound calls and client enquiries with professionalism and expertise.
• Conducting outbound calls and client enquiries with professionalism and expertise.
• Servicing customers through various digital solutions including E-mail and Live Chat.
• Providing insurance quotations and solutions, with a focus on customer satisfaction.
• Offering guidance on our full suite of motor insurance products.
• Ensuring seamless service to build long-term relationships with our clients.
• Ensure compliance with company policies and regulations.
• Communication will be core to your role
• Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance.
• Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice.
• Any other duties commensurate with the level of responsibility of this role.

EXPERIENCE & REQUIREMENTS

• No prior insurance experience is necessary, but strong communication and telephone skills are a must.
• A customer-focused attitude, with attention to detail and the ability to learn quickly.
• Basic English, maths and computer proficiency and a commitment to delivering a high-quality service.
• A proactive, solutions focused team player with excellent interpersonal skills.
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.

WHAT WE OFFER

• Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches.
• Starting salary of £26,780 per annum with the potential to boost your earnings and overtime pay.
• Access to Perkbox benefits, providing discounts and perks on everyday items and experiences.
• Generous 29 days of holiday, including public holidays, for a healthy work-life balance.
• Exciting Progression opportunities in a fast-growing, well-established company.
• Pension Scheme.
• Discretionary Performance based Bonus.
• Social Events and more