Insurance Customer Advisor: Elevate Experience & Quotes

Lexham Insurance Group; Diss; On-site; GBP 24,102 - 29,458; Full time

Benefits offered by this job

Perkbox benefits

29 days holiday

Pension Scheme

Discretionary bonus

Social events

Job summary

Lexham Insurance Group is seeking a Customer Advisor in the United Kingdom. You will be the first point of contact for potential and existing clients, handling vehicle and general insurance enquiries with clear, professional communication and a focus on delivering high-quality service.

You will gather information, provide quotations, and tailor solutions to client needs while upholding our values of Customer Driven, Excellence, Respect and Integrity.

Qualifications

• Clear communication with customers and colleagues is essential.
• Strong telephone skills and professionalism in all interactions.
• A customer-driven attitude with high accuracy and attention to detail.
• Ability to learn quickly and adapt to changing customer needs.
• Proactive, solutions-focused team player with good interpersonal skills.

Responsibilities

• Respond to inbound calls and client enquiries with professionalism and expertise.
• Conduct outbound calls and client enquiries with professionalism and expertise.
• Support customers through email and live chat channels.
• Provide accurate insurance quotations and tailored solutions.
• Guide customers on the full range of motor insurance products.
• Help build long-term relationships with clients while ensuring compliance.

Skills

Clear communication

Telephone skills

Customer-focused

Attention to detail

Interpersonal skills

Analytical thinking

Job description

Lexham Insurance Group is seeking a Customer Advisor in the United Kingdom. You will be the first point of contact for potential and existing clients, handling vehicle and general insurance enquiries with clear, professional communication and a focus on delivering high-quality service.

You will gather information, provide quotations, and tailor solutions to client needs while upholding our values of Customer Driven, Excellence, Respect and Integrity.