Insurance Service & Sales Advisor

NFU Mutual; Canterbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive training plan

Friendly office environment

Career development opportunities

Job summary

NFU Mutual's Canterbury agency is seeking a Customer Service Advisor to join our busy team. This full-time, office-based role involves handling new enquiries, alterations and renewals while delivering exceptional customer service.

After training, you will cross-sell products to existing clients and introduce our Financial Services offerings through the dedicated Financial Adviser, helping to grow the local business and reinforce NFU Mutual's trusted brand in the community.

Qualifications

• Excellent communication and professional telephone manner.
• Proficient with Microsoft software and CRM systems.
• Strong literacy skills and ability to multi-task.
• Sales experience preferred.

Responsibilities

• Handle new enquiries, alterations and renewals.
• Proactively cross-sell products to existing clients and generate new business.
• Promote Financial Services offerings via the dedicated Financial Adviser.
• Deliver award-winning customer service.

Skills

Clear communication

Professional telephone manner

Microsoft software

CRM systems

Literacy skills

Sales experience

Tools

CRM software

Job description

NFU Mutual's Canterbury agency is seeking a Customer Service Advisor to join our busy team. This full-time, office-based role involves handling new enquiries, alterations and renewals while delivering exceptional customer service.

After training, you will cross-sell products to existing clients and introduce our Financial Services offerings through the dedicated Financial Adviser, helping to grow the local business and reinforce NFU Mutual's trusted brand in the community.