Insurance Product Executive

JR United Kingdom; Maidstone; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading membership organization in the UK seeks an Insurance Product Executive to develop and oversee insurance products. The ideal candidate will have strong knowledge of insurance, excellent communication skills, and an analytical mindset. This role is hybrid, allowing for one day per week in the office, suited for candidates in London, Kent, or Sussex.

Qualifications

• Strong understanding of insurance products, ideally travel or health.
• Experience supporting regulated products (FCA knowledge is a plus).
• Experience in product support or technical customer service.

Responsibilities

• Develop and oversee member-facing insurance products.
• Ensure products meet regulatory requirements and respond to member feedback.
• Support call center queries and assist with claims insight.

Skills

Analytical mindset

Excellent communication

Detail-driven and organised

Understanding of insurance products

Tools

Google Workspace

Job description

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Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex

Permanent, Full Time

Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.

Overview

This role sits within the Insurance & Financial Services function and focuses on the development, improvement, and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.

Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.

Minimum Requirements:

• Strong understanding of insurance products—ideally travel, health, or niche cover
• Experience supporting regulated products (FCA knowledge a plus)
• Analytical mindset with experience reviewing claims data, trends, and feedback
• Empathy-led, member-focused approach
• Excellent communication skills, both written and verbal
• Detail-driven, organised, and confident using tools like Google Workspace
• Experience in product support, technical customer service, or a similar role

To apply, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please consider your application unsuccessful.

Membership Bespoke is acting as a recruitment business for this role. We positively encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.