Insurance Product Executive

Membershipbespoke; East Grinstead; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading membership organization in the UK seeks an Insurance Product Executive. This role involves the development and oversight of various insurance products, including travel and health insurance. The ideal candidate will have a strong understanding of insurance, an analytical mindset, and excellent communication skills, working in a hybrid setting, and is expected to ensure products meet member needs and regulatory compliance.

Qualifications

• Strong understanding of insurance products, ideally travel or health.
• Experience with regulated products; FCA knowledge is a plus.
• Background in product support or technical customer service.

Responsibilities

• Develop and oversee member-facing insurance products.
• Support call centre queries and manage claims insights.
• Ensure compliance with regulatory standards and review feedback.

Skills

Analytical mindset

Excellent communication

Empathy-led approach

Detail-oriented

Tools

Google Workspace

Job description

Insurance Product Executive
Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Salary: £30,000 – £35,000 per annum + excellent benefits
Permanent, Full Time

Product, Insurance, Customer Insight, Travel Cover, Contact Centre Experience Essential

Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.

Overview

This role sits within the Insurance & Financial Services function and focuses on the development, improvement and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.

Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.

Essential Criteria

Strong understanding of insurance products—ideally travel, health or niche cover

Experience supporting regulated products (FCA knowledge a plus)

Analytical mindset with experience reviewing claims data, trends and feedback

Empathy-led, member-focused approach

Excellent communication skills, both written and verbal

Detail-driven, organised and confident using tools like Google Workspace

Experience in product support, technical customer service, or a similar role

To apply, please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.