Insurance Ops Apprentice: Fast-Track Admin Support

Marsh McLennan; Norwich; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Job summary

Marsh Portfolio Solutions (MPS) in Norwich is seeking an Apprentice Administrative Assistant to support Fast Track Account Managers and Team Leaders in a busy, high-volume insurance environment.

You will triage incoming risks, draft endorsements, chase documentation, and maintain accurate workflow records, developing your organisational, data-entry and customer service skills in a collaborative team.

Qualifications

• 5 GCSEs at Grades 9–4 (including English & Maths).
• Previous experience or interest in insurance operations or admin roles.
• Strong organisational skills with ability to prioritise and meet SLAs.
• Basic understanding of underwriting and policy administration processes.
• Excellent written and verbal communication; proactive and collaborative.

Responsibilities

• Triage incoming risks by reviewing submissions, highlight missing documents, and prepare briefing notes for Account Managers.
• Draft, process, and follow up endorsements; complete TSA and aggregate queries; ensure changes are recorded.
• Proactively chase outstanding information from brokers, carriers, and offshore teams to keep files moving.
• Check documents for completeness and accuracy before submission to Account Managers or carriers.
• Contribute to small process-improvement projects and help implement changes to workflows.

Education

5 GCSEs including English & Maths

Job description

Marsh Portfolio Solutions (MPS) in Norwich is seeking an Apprentice Administrative Assistant to support Fast Track Account Managers and Team Leaders in a busy, high-volume insurance environment.

You will triage incoming risks, draft endorsements, chase documentation, and maintain accurate workflow records, developing your organisational, data-entry and customer service skills in a collaborative team.